Learning Management System
4 weeks ago
Learning Management System - Admin (Hybrid, Seattle, WA)
We are looking for a Learning Specialist for our client, a Global Biopharmaceutical Company. You will manage and coordinate training events and record and control training information for the Learning Management System (LMS).
This is a 40-hour per-week, 12-month contract, hybrid (50% onsite) role in Seattle, WA (The candidate must be able to work onsite approximately 50% of the time).
This is a W2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.
Responsibilities:
LMS Administration and record control of training information with input from users, subject matter experts, trainers, and other learning development personnel to ensure accurate learning plans/histories and availability of current training materials. Ensure training forms are entered into the LMS within 1 business day of receipt and retained per procedure. Review training form submissions for adherence to good documentation principles, accuracy, and completion. Oversee the creation, editing, and/or retirement of training items and curricula in the LMS Edit/link training materials to ensure availability to users via the LMS File and maintain training records for easy retrieval. Partner with the inspection/audit subject matter expert to generate LMS reports and/or retrieve training records to support inspections/audits Build and/or run reports to show user status or other requested information. Apply LMS knowledge to provide front-line technical support (or escalation) for users. Thoroughly research customer requests and questions and provide suggestions for resolution. Track and document all incoming customer requests, data entry, and filing for department metrics. Maintain class offerings in the LMS Ensure Good Manufacturing Practices training records are completed per good document principles (GDP). Monitor the Quality Training inbox to provide timely and accurate execution of customer training requests. Utilize a consultative approach and powerful questions in customer interactions and review training requests to address actual vs. stated training needs. Always provide excellent customer service. Share information, answer questions, solve problems, and raise issues as necessary to promote an environment of teamwork and collaborationRequirements:
3+ years of relevant LMS experience in a regulated industry is required, preferably in Life Sciences. 2+ years of experience with SuccessFactors ServiceNow experience preferred Must have basic GMP and Quality knowledge Experience in navigating a document management system (DMS) and Learning Management System (LMS). Experience in design, development, and implementation of training. Bachelor’s degree preferred-
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