Learning Management System Administrator
2 weeks ago
Our client is seeking a motivated Learning Management System (LMS) Administrator.
Location: Seattle, WA (3 days onsite rest remote)
Duration: 12 Months Contract
Position Summary:
The Learning Management System (LMS) Administrator will manage and coordinate training events and record and control training information for the Learning Management System (LMS).
Top Skills:
- 2+ years of experience with SuccessFactors
- Excellent communication and technical troubleshooting skills
- ServiceNow experience preferred
- Excellent time management and attention to detail
- Experience in the same/similar regulated industry
REQUIRED COMPETENCIES: Knowledge, Skills, and Abilities:
• Must have basic GMP and Quality knowledge.
• Intermediate skills in navigating a document management system (DMS) and Learning Management System (LMS).
• Must be able to properly communicate e-mails and routine business matters with management with a high level of accuracy.
• Must demonstrate basic writing skills and be able to follow technical reports.
• Must be action-oriented and customer-focused and possess learning agility.
• Excellent organizational and written skills.
• Ability to work independently, and have a high degree of accountability and accuracy of work.
• Intermediate skills in design, development, and implementation of training.
• Proficient in MS Outlook, Word, Excel, and PowerPoint.
DUTIES AND RESPONSIBILITIES:
LMS Administration and record control of training information with input from users, subject matter experts, trainers, and other learning development personnel to ensure accurate learning plans/histories and availability of current training materials.
• Ensure training forms are entered into the LMS within 1 business day of receipt and retained per procedure.
• Review training form submissions for adherence to good documentation principles, accuracy, and completion.
• Oversee the creation, editing, and/or retirement of training items and curricula in the LMS Edit/link training materials to ensure availability to users via the LMS File and maintain training records for easy retrieval.
• Partner with the inspection/audit subject matter expert to generate LMS reports and/or retrieve training records to support inspections/audits.
• Apply LMS knowledge to provide front-line technical support (or escalation) for users.
• Thoroughly research customer requests and questions and provide suggestions for resolution.
• Track and document all incoming customer requests, data entry, and filing for department metrics.
• Maintain class offerings in the LMS Ensure Good Manufacturing Practices training records are completed per good document principles (GDP).
Education and Experience:
• Bachelor’s degree preferred
• 3 or more years of relevant systems experience in a regulated industry required, preferably in Life Sciences.
• Learning Management System (LMS) background preferred.
• An equivalent combination of education and experience may substitute
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