Learning Management System

2 weeks ago


Seattle, United States LanceSoft Full time

Title: Quality - Learning Management System (LMS) Administrator Specialist
Location: Seattle WA 98109
Duration: 12 months

Job Description:
Top Skills:

  • 2+ years of experience with SuccessFactors
  • Excellent communication and technical trouble shooting skills.
  • ServiceNow experience preferred.
  • Excellent time management and attention to detail
  • Experience in the same/similar regulated industry.
  • Position Summary:
  • The Learning Management System (LMS) Administrator will manage and
  • coordinate training events and record and control training information for
  • the Learning Management System (LMS).
  • The position will report to the Global Cell Therapy Quality Training Lead
  • Required competencies: knowledge, skills, and abilities:
  • Must have basic GMP and Quality knowledge.
  • Intermediate skills to navigate a document management system (DMS) and Learning Management System (LMS).
  • Must be able to properly communicate e-mails and routine business matters with management with high level of accuracy.
  • Must demonstrate basic writing skills and be able to follow technical reports.
  • Must be action-oriented and customer-focused and possess learning agility.
  • Excellent organizational and written skills.
  • Ability to work independently, have a high degree of accountability and accuracy of work.
  • Intermediate skills in design, development, and implementation of training.
  • Proficient in MS Outlook, Word, Excel and PowerPoint.
  • Duties and responsibilities:
  • LMS Administration and record control of training information with input from users, subject matter experts, trainers and other learning development personnel to ensure accurate learning plans/histories and availability of current training materials.
  • Ensure training forms are entered into the LMS within 1 business day of receipt and retained per procedure.
  • Review training form submissions for adherence to good.
  • documentation principals, accuracy and completion.
  • Oversee the creation, edit and/or retirement of training items and curricula in the LMS Edit/link training materials to ensure availability to users via the LMS File and maintain training records for easy retrieval.
  • Partner with the inspection/audit subject matter expert to generate LMS reports and/or retrieve training records to support inspections/audits.
  • Build and/or run reports to show user status or other requested information.
  • Apply LMS knowledge to provide front line technical support or (escalation) for users.
  • Thoroughly research customer requests and questions and provide suggestions for resolution.
  • Track and document all incoming customer requests, data entry and filing for department metrics.
  • Maintain class offerings in the LMS Ensure Good Manufacturing
  • Practices training records are completed per good document principals (GDP).
  • Monitor the Quality Training inbox to provide timely and accurate execution of customer training requests.
  • Utilize a consultative approach and powerful questions in customer interactions and review training requests in order to address actual vs. stated training need.
  • Always provide excellent customer service.
  • Share information, answer questions, solve problems, and raise issues as necessary to promote an environment of teamwork and collaboration

Education and Experience:
  • Bachelor's degree preferred.
  • 3 or more years of relevant systems experience in a regulated industry required, preferably in Life Sciences.
  • Learning Management System (LMS) background preferred.
  • An equivalent combination of education and experience may substitute.

Additional Job Requirements:
  • None


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