Learning Management System
2 weeks ago
Title: Quality - Learning Management System (LMS) Administrator Specialist
Location: Seattle WA 98109
Duration: 12 months
Job Description:
Top Skills:
- 2+ years of experience with SuccessFactors
- Excellent communication and technical trouble shooting skills.
- ServiceNow experience preferred.
- Excellent time management and attention to detail
- Experience in the same/similar regulated industry.
- Position Summary:
- The Learning Management System (LMS) Administrator will manage and
- coordinate training events and record and control training information for
- the Learning Management System (LMS).
- The position will report to the Global Cell Therapy Quality Training Lead
- Required competencies: knowledge, skills, and abilities:
- Must have basic GMP and Quality knowledge.
- Intermediate skills to navigate a document management system (DMS) and Learning Management System (LMS).
- Must be able to properly communicate e-mails and routine business matters with management with high level of accuracy.
- Must demonstrate basic writing skills and be able to follow technical reports.
- Must be action-oriented and customer-focused and possess learning agility.
- Excellent organizational and written skills.
- Ability to work independently, have a high degree of accountability and accuracy of work.
- Intermediate skills in design, development, and implementation of training.
- Proficient in MS Outlook, Word, Excel and PowerPoint.
- Duties and responsibilities:
- LMS Administration and record control of training information with input from users, subject matter experts, trainers and other learning development personnel to ensure accurate learning plans/histories and availability of current training materials.
- Ensure training forms are entered into the LMS within 1 business day of receipt and retained per procedure.
- Review training form submissions for adherence to good.
- documentation principals, accuracy and completion.
- Oversee the creation, edit and/or retirement of training items and curricula in the LMS Edit/link training materials to ensure availability to users via the LMS File and maintain training records for easy retrieval.
- Partner with the inspection/audit subject matter expert to generate LMS reports and/or retrieve training records to support inspections/audits.
- Build and/or run reports to show user status or other requested information.
- Apply LMS knowledge to provide front line technical support or (escalation) for users.
- Thoroughly research customer requests and questions and provide suggestions for resolution.
- Track and document all incoming customer requests, data entry and filing for department metrics.
- Maintain class offerings in the LMS Ensure Good Manufacturing
- Practices training records are completed per good document principals (GDP).
- Monitor the Quality Training inbox to provide timely and accurate execution of customer training requests.
- Utilize a consultative approach and powerful questions in customer interactions and review training requests in order to address actual vs. stated training need.
- Always provide excellent customer service.
- Share information, answer questions, solve problems, and raise issues as necessary to promote an environment of teamwork and collaboration
Education and Experience:
- Bachelor's degree preferred.
- 3 or more years of relevant systems experience in a regulated industry required, preferably in Life Sciences.
- Learning Management System (LMS) background preferred.
- An equivalent combination of education and experience may substitute.
Additional Job Requirements:
- None
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