Head of Global Sales and Customer Enablement

2 weeks ago

San Francisco, United States New Relic, Inc. Full time
Head of Global Sales and Customer Enablement Head of Global Sales and Customer Enablement Senior Director, Sales Enablement Req ID FY|S&M|#9 Location(s) Los Angeles, California, USA; Portland, Oregon, USA; San Francisco, California, USA; Seattle, Washington, USA; Work arrangement(s) Fully Remote (works exclusively from home) Your opportunity The Global Enablement team at New Relic provides enablement needs analysis, learning programs design, delivery and coaching, and field communications to drive successful sales and technical performance and reduce time to proficiency for all sales segments.As the leader of this team, you’ll build and execute programs in collaboration with key business stakeholders and external providers and will interact with senior levels within the organization and New Relic's community in a fast paced, dynamic environment and team. What you'll do Design, develop, and deliver extraordinary learning programs that are experiential, drive behavior change and increase enablement and performance within our global Sales and Pre/Post Sales Technical (Customer Adoption) teams Drive our new Technical Certification Program delivering role based certification paths for our Customer Adoption team, our Customers and our Partners Develop learning curricula that aligns learning and performance strategies Facilitate solution, skill and organizational learning programs for Sales, Customer Adoption, Customers and Partners and provide coaching to managers and sales reps for continued reinforcement Develop assessment approaches that conform to New Relic accreditation strategies and processes Evaluate the business impact of learning programs through use of learning and performance metrics Communicate and lead program objectives and deployment plans Build and maintain appropriate learning and support materials for programs This role requires Bachelors in Instructional Design or Adult Education; Masters preferred  Experience owning the development of Certification policies, marketing and SME community  Experience in working with psychometricians to roll out legally defensible technical Certification programs  Experience working with certification management vendors Kryterion, Prometric etc.) Experience leading a global team that develops, delivers and owns technical customer enablement Consistent track record in solution/value selling, pre-sales or consulting activities in the IT market and/or developing selling skills in others 8+ years of Sales Coaching and Project Management experience across a variety of delivery media 4+ years of demonstrated ability leading people teams Fluency in English Bonus points if you have Proficient in establishing learning and performance metrics and measurements (return on investment & Benchmarking) Experience in facilitation, training, mentoring sales professionals Strong in building and maintaining relationships Experience analyzing business needs and selling value to customers Project/program management experience Experienced at prioritizing and meeting swift deadlines in a fast pace, constantly evolving environment Excellent team player with good leadership skills Ready to travel where required (up to % if not SFO based, % if SFO based) Fluency in English, working knowledge of other languages is an asset

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at

Estimated Base Pay Range: $ , - $ ,
The pay range above represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a (k) plan and match, flex time-off, paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
Wage - midpoint , Wage - minimum , #LI-TM2 #LI-Remote This field has no functionality and it was added so that we could display the separator above

  • Senior Manager, Global Revenue Enablement

    1 month ago

    San Francisco, California, United States Airwallex Full time

    Airwallex is a global payments fintech company transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help businesses transact, collect and pay across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. We've grown to 13 global locations...

  • Head of Global Partnerships

    2 weeks ago

    San Francisco, United States Socotra Full time

    San Francisco | Remote**Head of Global Partnerships** At Socotra, we are focused on reimagining and reinventing technology for insurance, one of the world’s largest and most technologically neglected industries. Our team is building the first fully data-integrated software solution for insurance companies, and our vision is to become the technology...

  • Global Head of It

    2 weeks ago

    San Francisco, United States Nozomi Networks Full time

    Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity. We have hundreds of customers in more than 30 countries and we're just scratching the surface. As we expand our product portfolio and global presence, our IT department is hiring a Global Head of IT to oversee the corporate IT operations of Nozomi...

  • Head of Global Regional Account Sales

    7 days ago

    San Jose, United States Comet Group Full time

    Select how often (in days) to receive an alert: Head of Global Regional Account Sales (m/w/d) Division: Plasma Control Technologies (40000002) Location: Flamatt, CH San Jose, CA, US, 95131 Requisition ID: 959 To complement our team, we are looking for a customer- and teamoriented individual for our division Plasma Control Technologies at the Flamatt, San...

  • Director, Sales Enablement

    1 month ago

    San Francisco, United States Veza Technologies, Inc. Full time

    Job DescriptionJob DescriptionAbout the OpportunityWe are looking for a motivated self-starter to be our Director, Sales Enablement. The person in this role will drive our next phase of revenue growth by systematizing onboarding and skill-development for our rapidly growing Sales team, including AEs, SEs, SDRs, and Customer Success. Reporting to the VP of...

  • Global Head of ITSM Solution Sales

    7 days ago

    San Francisco, California, United States Atlassian Full time

    Working at AtlassianAtlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being...

  • Manager, Sales Enablement

    4 weeks ago

    San Francisco, California, United States Hearsay Systems Full time

    What are you looking for in your next company? The opportunity to make a huge impact on the business? An open, friendly, curious culture? Smart application of an excellent tech stack? A firm with big goals and tough challenges to solve? If these matter to you, we have some great things to talk about.We are currently hiring a Manager, Sales Enablement to join...

  • Manager, Sales Enablement

    4 weeks ago

    San Francisco, California, United States Hearsay Systems Full time

    What are you looking for in your next company? The opportunity to make a huge impact on the business? An open, friendly, curious culture? Smart application of an excellent tech stack? A firm with big goals and tough challenges to solve? If these matter to you, we have some great things to talk about.We are currently hiring a Manager, Sales Enablement to join...

  • Partner Sales Enablement Program Manager

    1 month ago

    San Francisco, United States Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount...

  • Head of Product Marketing

    3 weeks ago

    San Francisco, United States Improvado Full time

    Improvado is committed to Empowering marketing teams to make business decisions through data simplification. Today, data lives in many different siloes and business users need to rely on scarce technical resources in order to get the answers they need to do their job effectively. Improvado is changing that. Our Culture At Improvado, we are extremely curious,...

  • Global Head of ITSM Solution Sales

    4 days ago

    San Francisco, United States Atlassian Full time

    Working at AtlassianAtlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being...

  • Global Head of ITSM Solution Sales

    6 days ago

    San Francisco, United States Atlassian Full time

    Overview: Working at Atlassian Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part...

  • Director of Revenue Enablement

    3 weeks ago

    San Francisco, United States Altana Technologies Full time

    Altana provides the world’s only dynamic, intelligent map of the global supply chain - the Altana Atlas - using AI and machine learning models to connect with and learn from massive sets of public and private data. Through the Atlas, companies and governments can understand the distant origins of products well beyond their own direct suppliers; discover...

  • Sales & Success Enablement

    1 week ago

    San Francisco, California, United States Assembled Full time

    Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We've raised...

  • Sales & Success Enablement

    7 days ago

    San Francisco, United States Assembled Full time

    Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised...

  • Head of Sales

    1 month ago

    San Francisco, United States Atomus Limited Full time

    This is a full-time on-site role for a Head of Sales at Atomus located in San Francisco, CA. The Opportunity The Head of Sales will be expected to lead a team that sells Atomus Aegis into customers located throughout the United States. They will grow the sales organization from 2 account executives currently by figuring out what is working, formalizing it,...

  • Customer Care Analyst

    1 month ago

    San Francisco, United States Triune Infomatics Inc Full time

    Role: Customer Care Analyst - Sales Enablement Duration: 6 months + Potential to extend Location: Atlanta, GA (3350 Peachtree Road, N.E., Suite 1000) - Must be hybrid onsite 2-3 days/weekJob Description: Customer support analysts provide assistance to customers to help them overcome issues related to products or services provided by the company. Analysts...

  • Head of Sales

    2 weeks ago

    San Francisco, United States Atomus Limited Full time

    This is a full-time on-site role for a Head of Sales at Atomus located in San Francisco, CA. The Opportunity The Head of Sales will be expected to lead a team that sells Atomus Aegis into customers located throughout the United States. They will grow the sales organization from 2 account executives currently by figuring out what is working, formalizing it,...

  • Bdr Revenue Enablement Manager

    3 weeks ago

    San Francisco, United States WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize...

  • Head of Sales

    7 days ago

    San Francisco, United States OnHires Full time

    Our client is a liquidity and technology provider of solutions for the crypto and foreign exchange (FX) industry. The company specializes in the sphere of B2B services and products, catering to a wide range of clients including large licensed brokers, crypto exchanges, crypto brokers, forex brokers, hedge and crypto funds, and professional managers....