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Inside Sales Support Specialist

4 months ago

Houston, United States Avail Infrastructure Solutions Full time



ABOUT US
Established in 1938, Rig-A-Lite earned a reputation for quality, dependability, and performance providing the toughest hazardous location lighting for the toughest environments including the petrochemical, oil and gas, food processing, water treatment and steel production industries.

Rig-A-Lite is an Avail Infrastructure Company with the mission to advance innovation for global infrastructure through specialized industrial technologies. At Avail Infrastructure Solutions, we're small enough for your ideas to make an immediate impact and large enough to offer you opportunities to grow professionally at any stage of your career.

JOB SUMMARY
We are seeking a detail-oriented and organized Inside Sales Support Specialist to join our team In this role, you will be responsible for processing incoming orders, ensuring accuracy and efficiency in data entry. As our Inside Sales Support Specialist, you will play a critical role in ensuring our customers receive their orders on time and with the correct specifications. Our ideal candidate is a self-starter with a strong work ethic, excellent attention to detail, and a passion for customer service At Rig-A-Lite, our Inside Sales Support Specialist will work closely alongside our sales team to ensure order processing is seamless and our customers have continued quality experiences

ESSENTIAL DUTIES & RESPONSIBILITIES

Provides product support to customers, sales representatives, and regional managers as needed. Accurately input customer orders into our ordering system, ensuring all information is correct and up to date. Respond to customer inquiries about their orders and ensure they are resolved promptly. Process orders in a timely and efficient manner to meet customer delivery expectations. Monitor order status throughout the fulfillment process and work with logistical personnel to ensure timely delivery. Collaborate with various departments including sales, customer service, and supply chain to ensure timely order fulfillment and delivery. Resolve any issues that arise with customer orders including changes, cancellations, or discrepancies. Maintain accurate data entry records and ensure the order processing system is updated in real-time. Participate in continuous process improvement initiatives to ensure maximum efficiency in the order entry process.
EDUCATION and EXPERIENCE Experience:  2+ years of experience in customer service and/or order entry required. Experience in refining, power, chemical processing, and heavy industrial industries a plus. Education: High school diploma or GED required. College degree is a plus. Experience in lieu of education is accepted. Experience with international shipping documentation and shipment coordination. Must have the ability to prioritize and have strong time management skills. Requires problem solving and interpersonal skills. Proficient in all MS Office products. Salesforce experience a plus. Excellent oral and written communication skills. Ability to perform in a fast-paced, result-focused environment.


WORK ENVIRONMENT
On-site in temperature-controlled office. Schedule is Monday through Friday 8am – 5pm.
Address: 8500 Hansen Rd, Houston, TX 77075