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BDC Sales Manager

2 months ago

Bridgeport, United States BMW of Bridgeport Full time
BMW of Bridgeport is looking to hire a BDC Sales Manager to oversee and successfully manage their Business Development Center.
As a BDC Sales Manager, you will be responding to clients that email and / or call into the dealership with questions relating to inventory, product features, benefits of the vehicle and pricing.
The BDC Manager ensures all inquiries are answered in a timely manner and stays up-to-date on customer communication contact scheduled within our CRM. The BDC Sales Manager's main focus points are:
  • Generate appointments through all customer engagement channels and lead providers.
  • Manage team and personally contribute towards producing as much in-bound and out-bound customer contacts as possible (phone calls, emails, texts, etc) resulting in showroom visits / appointments.
  • Manage all in-bound customer leads through CRM Management and convert leads into sales at a 20%+ Lead Conversion ratio.
  • Understand, monitor, motivate and promote a certain level of output from the business development center on daily/weekly basis (phone calls, emails, texts, customer contacts)
  • Set appointments daily with interested customers so they can meet with a sales team member on a vehicle or model of interest
  • Follow up with the previous day's, week's, month's leads and promote a culture of follow up with the BDC team and Client Advisors
  • Work with the BDC team on skills and techniques that deliver a high level client experience
  • Work with Sales Management team to convert active leads into appointments and sales..
 Other Essential Duties:
  • Communicates effectively, by phone, e-mail, and in person. 
  • Maintains a prospect tracking and follow-up system
  • Makes outbound prospecting calls inviting prospects to the dealership.
  • Contacts customers for retention and loyalty opportunities
  • Contacts all no-show appointments to reschedule 
  • Constantly update and purify customer records in CRM 
  • Create and confirm appointments for new and used vehicles sales customers using phone, email, and internet based chats
  • Make outbound calls to generate business for the company and follow-up with clients
  • Able to multi-task and use a multi-line phone system
  • Accurately report progress and deliver exceptional customer service
  • Accurately document all customer contacts in a web based client management system
  • Checks email frequently and responds to all inquiries
  • Keeps abreast of new products, features, accessories, etc.
    and their benefits to the customer
  • Maintains a professional appearance and reports to work on time
  • Able to work well within a team environment
 Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance
 Experience:
  • Customer service: 3 years (Preferred)
  • Automotive Sales: 3 years (Preferred)
  • Retail sales: 3 years (Preferred)
  • BMW or other brand dealership experience a plus
  • Dealership systems such as VAuto, Rapid Recon and other tools such as Microsoft programs , excel word a plus