Sales Operations Manager, Incentive Compensation

1 week ago

Charlotte, United States Brightspeed Full time
Job Description

We are looking for a detail-oriented, self-motivated professional to join our team as Sales Operations Manager, Incentive Compensation. In this role, you will lead a team of analysts and report to the Director, Sales and Channel Performance Operations. You will have experience in sales compensation analytics, modeling and reconciliation preferably in the telecom/technology industry. You have knowledge of compensation plan design and quota setting. You will develop and implement sales compensation plans that drive appropriate behaviors and deliver on our key business objectives. You are highly collaborative and effectively partner with your Channel Directors, Finance and HR peers. You are responsible for ensuring incentive compensation and commission payments are properly calculated and validated for the Mass Market employees on compensation plans, and for indirect partners/agents/properties. You will serve as the lead for sales compensation processes, reporting, and policies for the Mass Markets Sales and Channel Organization.

As a Sales Operations Manager, Incentive Compensation, your duties and responsibilities will include:

Commission Plan development, modeling, and assessment of incentives Work cross-functionally to set quota targets that tie to budgets and align with business priorities Establish, enhance and manage internal compensation tools, reports and models Act as the subject matter expert and lead for compensation reviews and budget tracking Consistently monitor and manage sales recognition principles and plan compliance Partner with leadership to roll out KPIs, Metrics, Tools, Dashboards, enhancements, productivity, and performance management initiatives Calculate, review and approve payments for eligible employees and partners Validate data feeds for sales and Partners/Agents Own disputes resolution Effectively lead, manage and develop direct reports

Qualifications

WHAT IT TAKES TO CATCH OUR EYE

Analytical Rigor & Analysis:

Work experience involving analytical rigor as typically seen in finance, business operations or consulting Expert knowledge of sales compensation, plan design, sales operations, quota setting, and compliance Proven success driving results through performance reporting, results tracking and business unit attainment Ability to provide easily digestible business insights and recommendations from available data to business stakeholders Experience creating, delivering and presenting business reports and results that are easily digestible

Proficiency in Tools & Systems:

Proficiency in , Incentive Compensation Management systems, Anaplan, etc. Proficiency in Microsoft Office Suite, and Power BI Expertise in advanced Excel capabilities, including pivot tables, complex formulas, and graphing to streamline business processes

Leadership & Education

5+ years' experience preferably in a telecommunications or technology customer, product, and/or services reporting Bachelor’s Degree required in Accounting, Finance, IT, or equivalent work experience Must have exceptional organizational skills and the ability to manage the success of multiple projects concurrently Demonstrated ability to work independently, manage multiple concurrent initiatives and drive efficiencies in a cross-functional environment. Prior experience leading a team of direct reports

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