Sales Operations Manager

3 weeks ago

Charlotte, United States The Redbud Group Full time

We are looking for a Sales Operations Manager to join our wonderful band of misfits at The Redbud Group What makes a great Sales Operations Manager? This role requires an individual who is not only proficient in data analysis and team management but also possesses an entrepreneurial spirit, being proactive and adaptable in navigating change and driving innovation within the real estate team. If these sound like you, then keep reading because we’d like to hear from you


The compensation package includes:

  • Full-time salaried position based in Charlotte, NC.
  • Health insurance eligibility for employee(s) and family
  • Unlimited PTO
  • Retirement benefits, including 401(k) matching incentive
Compensation:

$90,000

Responsibilities:

Data Management:

  • Pull and organize data from all lead sources.
  • Interpret data to extract actionable insights.
  • Identify, investigate, and resolve data discrepancies or process inefficiencies.


Analysis and Optimization:

  • Conduct thorough analysis to understand the performance of lead sources.
  • Utilize data to enhance business outcomes and optimize systems.
  • Build ROI models for existing and prospective lead sources.


Communication and Reporting:

  • Communicate findings and results to agents through detailed report cards.
  • Manage the activation and deactivation of lead sources based on performance.
  • Provide coaching to agents for improvement based on data analysis.


Lead Source Management:

  • Participate in calls with lead providers to stay informed and optimize relationships.
  • Conduct research on new lead sources, including budget allocation and agent placement.
  • Develop internal processes for maximizing success with new lead sources.


CRM Management:

  • Manage and optimize the CRM system (Follow Up Boss) to ensure efficient lead management.
  • Train and oversee a small team of Junior Sales Associates and virtual support roles.


New Program Development:

  • Actively participate in identifying and bringing new lead sources to life within the organization.
  • Collaborate with the team to conceptualize, implement, and optimize new lead generation channels.
  • Manage outside vendors as needed.
  • Responsible for building internal processes and strategies that ensure the success of new lead sources, from inception to execution.
Qualifications:

The ideal candidate for the Sales Operations Manager will:

  • Experience with optimizing CRM systems. Knowledge of Follow Up Boss is a plus.
  • Ability to analyze data and derive meaningful insights.
  • Understanding of lead generation and conversion processes (in the real estate industry).
  • Excellent communication skills for conveying complex information to agents and leadership.
  • Proven ability to manage and optimize systems for improved performance.
  • Prior experience managing a team is preferred.
  • Entrepreneurial mindset with a proactive, self-starting approach to problem-solving.
  • Strong proficiency in Google Sheets and pivot tables.


Comfortable with change and adaptable to evolving business needs.

  •  Bachelor's degree required, preferably in Business, Finance, Marketing, or related fields is a plus.
  •  Real estate experience is also a plus.
  •  Reports directly to the VP of Sales & Marketing. 
About Company

About The Redbud Group

Our purpose is to create real estate great experiences by making great real estate agents and by building a model process for buying and selling homes. We are a residential real estate company that runs like a tech start-up. We operate utilizing the Entrepreneurial Operating System (EOS) as described in the book, Traction, by Gino Wickman. 


The Right Fit

At Redbud, we hire for culture first. Then ability and skills. Please consider the following when deciding if this opportunity is the right fit for you:


Culturally, we seek team members who are a fit for our Core Values:

● Say what you mean; mean what you say.

● Own problems; do what you know is right.

● Find compassion in every interaction.

● Embody humble confidence.

● Give it your all, all of the time.

● Make everyone’s day better.

● Value team above self, service above all 

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