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Workforce Management Lead

4 months ago

Tampa, United States 00002 Citibank, N.A. Full time

The Workforce Management Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Within the Workforce Management team, this role will act as subject matter expert for the organizational design approval workflow and collaborate with other SMEs to guide stakeholders through the process. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

Supports planning, directing and coordination of day-to-day activities of the resource planning program Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness. Assesses creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log. Oversees program plans meet business needs as described in the program initiation documents. Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones. Works with Program Sponsor to ensure business case cost benefit analysis is in line with business objectives. Ensures all areas of the program are appropriately design and submits recommendations for changes. Monitors program commitment from those assigning resources. Escalates program risks to the Program Director, or Program Sponsor, when appropriate. Creates the program risk management plan. Directs area supported through responsibility for delivery of end results and shared responsibility for budget management; accountable for resource planning. Ensures essential procedures are followed and contributes to defining standards. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

5 - 8 years of experience in Organizational Design, Metrics, and/or Workflow Processes Human Resources, Talent Acquisition experience is a plus Fluency in Spanish is a plus Experience in SQL and VBA programming is a plus Must be a self-starter, flexible, innovative and adaptive Experience in data analysis with intermediate/advanced skills in Ms Office suite Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization Ability to both work collaboratively and independently; ability to navigate a complex organization Ability to adjust communication style to meet the needs of the audience Demonstrated problem solving skills Consistently demonstrates clear and concise written and verbal communication; Strong written and verbal communication and interpersonal skills Proven strategic thinking and problem-solving skills Demonstrated knowledge in area of focus

Education:

Bachelor’s/University degree or equivalent experience, Masters degree is a plus.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$103, - $155,


In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Jun 13, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .