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Customer Service Rep 2

3 months ago

Eden Prairie, United States Tennant Company Full time

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

 

PURPOSE/SCOPE: 

Provide customer support for Tennant’s Canadian customer base, specifically for Montreal, QC French speaking customers on a dedicated French phone queue and email inbox. Provide support and participate in collaborative relationships within crossfunctional business units within Tennant.

GENERAL RESPONSIBILITIES:    

  • Process and manage orders, quotes and service calls in an accurate and efficient manner for Tennant Montreal and other Canadian Provinces, with a focus on French speaking customer support for all areas of the business and equipment order processing for the other provinces.
  • Provide bilingual internal and external customer support via phone and email and other methods of communication.
  • Coordination of initial Customer Master requests, Material Control requests and plant changes to fulfill order entry process.
  • Coordination with Service, Sales, Production, Distribution Centers and Logistics to ensure the delivery expectations of customers are met.
  • Understand, communicate and execute against all marketing programs, distributor programs and unique customer requirements for parts, service and machine orders.
  • Enter customer complaints and returns for parts and machines.
  • Create and maintain how to do business documents as needed.
  • Act as a subject matter expert for assigned Tennant geographies.

REQUIRED EXPERIENCE & EDUCATION:

  • High school diploma or equivalent plus two years experience in a customer contact environment
  • Must be fluent in French and English languages, both written and verbal
  • SAP experience preferred
  • Intermediate PC and PC application skills
  • Demonstrated excellence in current position for internal candidates

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:  In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position:

  • Anticipates, assesses, and responds effectively to the needs of diverse customers, both internally and externally, making world class customer service a high priority.
  • Understands the importance of their role as a representative of Tennant by demonstrating a positive and professional experience for internal and external customers.
  • Works productively; plans and uses time and resources efficiently, follows tasks through to completion.
  • Identifies and prioritizes problems accurately, constructively and in a timely manner.
  • Ability to work effectively within a team; interacts and communicates effectively with others across all levels and departments.
  • Shifts and adjusts priorities in order to meet emerging needs; is able to adapt their approach as the requirements of a situation change.
  • Excellent interpersonal and communication skills.
  • Builds and maintains solid relationships with assigned regional Sales reps, Service technicians and distributors.
  • Demonstrates self-awareness.
  • High level attention to detail.

 

Begin your journey with us. Let's reinvent how the world cleans. 

 

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.