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Operations Admin
4 months ago
What you'll do...
Responsible for providing administrative support within a (Region) District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties as related to the overall office’s operations.
Function as a single point of contact for technical support for internal and/or external customers across the entire enterprise. Serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.
Responsible for end-to-end resolution and ownership of customer requests or concerns. Closely monitoring requests, communicate with the customer, and deliver solutions to requests with a sense of urgency.
Day to day you'll…
What you'll bring to the team...
Education:
High school diploma or equivalent Work Experience: 1-3 years Administrative experience Customer service experience Demonstrated decision making, analytical and problem-solving skills. Demonstrated organization, prioritization and project coordination skills. Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates. Ability to communicate clearly and calmly on the telephone, email and chat and use effective customer service techniqueswith associates who may be under stress. Some experience, or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote tools. Experience working with Windows EnvironmentPay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.
Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range Minimum
15.87
Pay Range Maximum
24.04