Operations Coordinator

1 day ago

Colorado Springs, Colorado, United States H&R Block Full time
{"Job Title": "Operations Coordinator", "Job Summary": "We are seeking an Operations Coordinator to provide administrative support to our district offices. As a key member of our team, you will be responsible for providing technical support to internal and external customers, resolving issues, and ensuring customer satisfaction.

Responsibilities:

* Provide seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC)
* Receive and document customer inquiries, research solutions, and resolve issues or escalate to DOC, CSM, or DGM as needed
* Review and verify invoices and prepare payment in Coupa for the DOC's approval
* Provide technical support via phone, email, and chat to internal and external customers
* May remote into office computers to resolve technical issues
* Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction
* Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions
* Use software solutions and computer systems to accurately document and track customer contacts
* Adapt to changes in user demands, work environment, and changes to processes or requirements
* Maintain a technical working knowledge of product or products supported by the department
* Attend training related to the effective and efficient performance of job duties

Requirements:

* High school diploma or equivalent
* 1-3 years of administrative experience
* Customer service experience
* Demonstrated decision-making, analytical, and problem-solving skills
* Demonstrated organization, prioritization, and project coordination skills
* Effective oral, written, and interpersonal communication skills
* Ability to interact with all levels of associates
* Ability to communicate clearly and calmly on the telephone, email, and chat
* Some experience or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools
* Experience working with Windows Environment

Pay Range Information:

* Pay Range Minimum: 15.87
* Pay Range Maximum: 24.04

Job Family:

* Admin

Employee Type:

* Seasonal - Corporate

WOTC Eligibility Check:

* Yes

For best consideration, please submit your application materials by:"

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