Manager, Client Services
2 months ago
Location: Bedford, Ma; Hybrid; Remote in AL, FL, GA, MA, MI, MO, NC, NH, OH, OK, TN, TX, WI, WV
Are you interested in joining a team that is committed to providing physician inspired knowledge, impeccable services, and unrivaled technology to improve the healthcare revenue cycle system?
LogixHealth, located in Bedford, MA, provides physician-inspired services and technology that result in smarter healthcare. In order to attain our vision, we need the best and most inspired team members. We're looking for people with a high level of intellectual curiosity and drive who always ask "why" and "how can we do it smarter."
Purpose
The Manager of Client Services is the contact for assigned LogixHealth clients after an implementation has been completed. The Manager will be responsible for ensuring client satisfaction within the healthcare revenue cycle process, serving as the client advocate within LogixHealth, and executing a highly effective and responsive issue resolution and communication process.
Duties and Responsibilities
- Manage book of hospital and physician clients, with varying service lines and individual client needs
- Run regular and ad hoc meetings with clients
- Create client deliverables, including ad hoc reports and other summarizations
- Learn client preferences and proactively anticipate future needs
- Monitor services provided for client, including daily performance and financials
- Troubleshoot client issues using root cause analyses
- Analyze data reports, dashboards, and other key metrics related to client
- Collaborate with internal departments to ensure open communication and effective service delivery
- Proactively anticipate upcoming concerns/events in a client’s lifecycle and work with assigned clients to prevent/mitigate potential issues
- Develop and maintain an understanding of best practices to use in coaching our clients to success
- Uphold company mission, vision and values
- Ensure compliance with all pertinent local, state, and federal laws and regulations relating to operations and employment
- Comply with all State and Federal Laws regarding an effective Compliance Program inclusive of HIPAA Privacy and Security
- Adhere to the Code of Conduct and be familiar with all compliance policies and procedures stored in LogixGarden relevant to this position
Qualifications
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities perform the duties.
Education (Degrees, Certificates, Licenses, Etc.)
Bachelor’s degree or equivalent combination of education and experience required.
Computer Skills
- Excel – intermediate to advanced, including pivot tables, advanced formulas, graphs, etc.
- Word – ability to create clean, consistent client-facing deliverables, aligning with company formatting and branding standards
Experience
Two years related experience in the healthcare industry in a client facing role required.
Specific Job Knowledge, Skill and Ability
- Hospital, CMS, and/or healthcare insurance knowledge is preferred
- Must possess management-level skills related to problem solving, prioritization, and organization
- Must possess data analysis skills, including financial trending, especially aggregate data interpretation
- Ability to communicate effectively verbally and in writing with clients, management and employees, including physicians, medical directors, practice managers, and C-suite executives
- Ability to effectively run meetings by confidently communicating information, listening and learning from client needs, creating agendas and post-meeting minutes
- Ability to learn and communicate complex healthcare industry related topics for clients
- Must possess high attention to detail to QA client deliverables, data, and communications
- Ability to prioritize and manage multiple deadlines while maintaining flexibility
- Ability to organize information with a strong attention to detail
- Ability to multi-task and remain calm in a stressful fast paced environment
- Proven ability to identify problems, propose solutions and follow through on those solutions
- Ability to build and maintain customer relationships
- Ability to be flexible and possess a positive attitude while viewing problems as an opportunity for improvement
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
- Ability to deal with problems involving several variables in standardized situations
- Specific vision abilities required by this job include close vision
- Ability to sit for prolonged periods of time, use hands, talk, hear and occasionally walk and reach with hands or arms
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