Admissions Manager
2 months ago
We are currently seeking an Experienced Admissions Manager with exceptional customer service and interpersonal skills to join our dynamic team. This position offers a unique opportunity to make a positive impact in the lives of those struggling with addiction.
Responsibilities:
Coordinates admissions process to achieve targeted census.
Assists with prioritization of pre-admission assessment.
Continuously monitors process improvement initiatives for the admissions department.
Handle incoming calls from individuals seeking information about our treatment programs and services.
Conduct initial assessments to determine eligibility for admission based on established criteria.
Provide accurate and detailed information about our programs, services, and admissions process.
Build rapport and establish trust with potential patients through empathetic communication.
Discuss health insurance benefits and financial requirements to come into our program.
Providing reassurance and intervention to an individual/family in crisis.
Utilize exceptional sales and interpersonal skills to guide potential patients through the admissions process and encourage them to choose our facility.
Collaborate with clinical staff and other departments to ensure a smooth transition for admitted patients.
Coordinate admissions from existing referral sources.
Coordinate travel for qualified patients.
Maintain electronic records and documentation of all calls and interactions in Salesforce CRM.
Requirements:
Previous managerial experience in a call center, sales, or customer service role in a behavioral health or substance use disorder treatment setting.
Excellent communication skills, both verbal and written.
Empathetic and compassionate demeanor with a genuine desire to help others.
Strong interpersonal skills and the ability to build rapport quickly.
Exceptional closing skills and the ability to overcome objections.
Live time problem solving skills
Ability to multitask and work in a fast paced environment
Behavioral health admissions
Proficient in using computer systems, electronic medical records, and standard office software.
Knowledge of substance use disorder treatment and recovery processes is required.
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Supplemental pay types:
Bonus pay
Education:
High school or equivalent
Experience:
Admissions/Call Center: 2 years experience in healthcare admissions/ registration setting; some supervisory experience preferred.
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