Consumer AML Operations Control Analyst

2 weeks ago

Addison, United States Bank of America Full time

Description

:

ABOUT US:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

JOB DESCRIPTION:
This job is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank’s Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Key responsibilities include executing against regulatory requirements and economic sanctions compliance practices, understanding and anticipating inherent risks to the business, and building and maintaining business relationships.

RESPONSIBILITIES

Delivers and maintains a commitment to high customer service excellence utilizing relationship-building and problem-resolution skills in a call center environment. Exceeds monthly efficiency objectives and maintains high call quality standards. Required to navigate and use various internal systems to research, review, update and confirm customer profile details during conversation (inbound or outbound calls) with customer. Ensures complete and efficient customer interactions by taking ownership to proactively identify opportunities to enhance customer experience. Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency

REQUIRED QUALIFICATIONS:

Minimum of 1 year customer service experience in call center environment, preferably in the Banking/Financial industry Ability to tactfully handle customer concerns Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed Excellent verbal and interpersonal communication skills

SKILLS:

Data Collection and Entry Data Quality Management Adaptability Analytical Thinking Critical Thinking Interpret Relevant Laws, Rules, and Regulations Research Analysis Collaboration Decision Making Problem Solving Quality Assurance Customer and Client Focus Innovative Thinking Oral Communications Prioritization

Shift:

1st shift (United States of America)

Hours Per Week: 

40

  • Lead Financial Controls Analyst

    2 months ago

    Addison, United States Wells Fargo Full time

    Consult with the line of business and enterprise functions on financial reporting or information technology governance, and controls and oversight matters. Identify compliance and risk management requirements for supported area and work with other st Controls Analyst, Controls, Financial, Analyst, Lead, Monitoring, Manufacturing, Banking

  • Technical Support Associate

    2 weeks ago

    Addison, Texas, United States Pacific Premier Bank Full time

    The Client Support Associate plays a vital role in delivering comprehensive professional, technical, and general assistance to clients and banking personnel. This position is dedicated to ensuring outstanding service for Premier Property Pay portal users as well as internal banking teams.KEY RESPONSIBILITIESOffer technical guidance, support, and...

  • Assistant Controller

    3 months ago

    Addison, United States Colvin Resources Group Full time

    Job DescriptionJob DescriptionRetail company in Plano is hiring:Assistant Controller(semi-hybrid, Mon-Th in office, Fri working from home) This role will be responsible for some of our more technical processes and procedures and will assist the department in ensuring a timely and successful month end close process. This role will be based in the Company’s...

  • Assistant Controller

    2 months ago

    Addison, United States Colvin Resources Group Full time

    Job DescriptionJob DescriptionRetail company in Plano is hiring:Assistant Controller(semi-hybrid, Mon-Th in office, Fri working from home) This role will be responsible for some of our more technical processes and procedures and will assist the department in ensuring a timely and successful month end close process. This role will be based in the Company’s...

  • IAM Analyst

    1 week ago

    Addison, United States TEKsystems Full time

    IAM Analyst (Enablement Services Analyst) 6+ month extending contract with potential to convert FTE 3 days on site in Addison, Tx or Chicago, IL Top Skills' Details 1) IAM resource with Ping preferably (ping, ping access) for setting up net new applications on ping and profiles or policies on ping access platforms. Open to OKTA or other major platforms that...

  • Machine Operator

    4 weeks ago

    Addison, United States Flowserve Corporation Full time

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...

  • Machine Operator

    4 weeks ago

    Addison, United States Flowserve Corporation Full time

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...

  • Issue Management Analyst

    2 weeks ago

    Addison, United States Stellantis Financial Services US Full time

    Job DescriptionJob DescriptionStellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.Our exciting...

  • Senior Risk Analyst

    1 week ago

    Addison, United States Stellantis Financial Services US Full time

    Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citron, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to...

  • Reporting Analyst

    2 months ago

    Addison, United States SNI Financial Full time

    SNI Financial has been retained by a DFW based real estate investment company in search of a Reporting Analyst. This role will be responsible for performing portfolio reconciliations, NAV calculations and will participate in the operations of the fund. The ideal candidate will have 3+ years experience in public accounting and/or private investment fund...

  • Senior Financial Analyst

    2 weeks ago

    Addison, Texas, United States National Life Group Full time

    At National Life Group, we are embarking on a significant digital transformation, reshaping our approach to data management and utilization. To enhance customer experience, it is essential that we provide timely, precise, and impactful insights and analyses. We are in search of a skilled analyst to produce and present insights that will foster improvements...

  • Controller

    2 months ago

    Addison, United States Thomas Edwards Group Full time

    Job DescriptionJob DescriptionController - 9679Our private equity owned, technology solutions client is seeing a Controller for their growing team. This is a hybrid position based in Addison, TX. This individual will oversee the day-to-day management, evolution and automation of accounting processes and tools. The Controller will manage full-cycle...

  • Financial Analyst II

    4 weeks ago

    Addison, United States National Life Group Full time

    At National Life Group, we are on a digital transformational journey changing how we think about, organize, and utilize our data. To provide an outstanding experience to our customers, it is critical that we have timely, accurate, and impactful insights and analysis. We are seeking an analyst to generate and deliver insights that will drive improvements and...

  • Senior Risk Analyst

    2 weeks ago

    Addison, United States Stellantis Financial Services US Full time

    Job DescriptionJob DescriptionStellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.Our exciting...

  • Financial Controller

    2 weeks ago

    Addison, Texas, United States Thomas, Edwards Group Full time

    Financial Controller Opportunity at Thomas Edwards GroupOverview:We are assisting a client in the North Dallas area in their search for a Financial Controller. This role will commence with comprehensive in-person training before transitioning to a hybrid work model. The Financial Controller will report directly to the VP of Accounting & Finance and will...

  • Controller

    2 weeks ago

    Addison, United States Jani-King International, Inc. Full time $140,000 - $160,000

    Job DescriptionJob DescriptionController will take ownership of completing accurate monthly general ledger closing for numerous entities of a privately held consolidated group of companies. Understands the technical accounting rules required to produce GAAP financial statements. Takes ownership of the workflow (how data moves through the system), data flow...

  • Controller

    2 weeks ago

    Addison, United States Jani-King International, Inc. Full time $140,000 - $160,000

    Job DescriptionJob DescriptionController will take ownership of completing accurate monthly general ledger closing for numerous entities of a privately held consolidated group of companies. Understands the technical accounting rules required to produce GAAP financial statements. Takes ownership of the workflow (how data moves through the system), data flow...

  • Senior Financial Analyst

    2 weeks ago

    Addison, United States Authentix, Inc. Full time

    Job DescriptionJob DescriptionTitle: Senior Financial Analyst Work Location: Addison, TX or Thurso, QC (Hybrid)Division & Department: Finance & Accounting Position Reports to: VP FinanceCOMPANY VALUESAll Authentix employees are expected to embrace our Company values in the performance of their respective tasks and duties.Always with...

  • Senior Business Intelligence Analyst

    16 hours ago

    Addison, Texas, United States Elevate Credit Service, LLC Full time

    Job SummaryElevate Credit Service, LLC is seeking a highly skilled Senior Business Intelligence Analyst to lead analytical projects and drive strategic insights across our operations and product development processes.Key ResponsibilitiesLead Analytical Projects: Design and execute comprehensive analytical projects that address key business challenges in...

  • Senior Controls Engineer

    2 weeks ago

    Addison, United States Edgewater Technical Associates Full time

    Position : Senior Controls Engineer Location : Addison, IL (Onsite) Duration : Fulltime Experience : 15+ Years Skills : Controls Engineer, Controls Hardware, Control Panel Design, Motor Control Centers, Hazardous Area Panel Design, Industrial Instrumentation, Voltage, Power Distribution, 480VAC, 230VAC, 208VAC, 240VAC, 120VAC, 24VDC, Hazardous Location...