Senior Analyst, Hilton Honors Loyalty Operations

2 weeks ago

Addison, United States Hilton Full time

***This role is based at our corporate office in Dallas, TX***

This is your chance to be part of Marketing team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. As a Hilton Honors Loyalty Operations Senior Analyst, you will successfully support various teams onboarding new brand partnership agreements. You will report to the Senior Manager Loyalty Operations and Hotel Support on the Hilton Honors Loyalty Operations team. You will be the liaison between the Hilton Honors Loyalty Operations team and multiple cross-function teams to ensure new brand partnership agreements are set up and communicated appropriately.  

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

  • Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
  • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Paid parental leave for eligible Team Members, including partners and adoptive parents
  • Mental health resources including free counseling through our Employee Assistance Program
  • Paid Time Off (PTO)
  • Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

  • Process monthly data and upload for payment
  • Partner with management to address all inquiries to ensure comprehensive standard operating procedures and training are in place. 
  • Team mindset building relationships and earn the trust of key partners. 
  • Find opportunities for process improvements and development to facilitate the operational delivery of the Hilton Honors program
  • Critical observation and collaboration when working with other teams. Consider potential actions' relative costs and benefits. 

How you will collaborate with others:

  • Work with the Hilton Honors leadership team, loyalty operations team, and multiple cross-functional teams to successfully onboard new brand partnership agreements.  
  • Present updates and any challenges to leadership teams 
  • Attend weekly team meetings and several quarterly department meetings. 

What projects you will take ownership of: 

  • Assist in various projects, including internal communications and training needs. 
  • Working with various teams to ensure onboarding and all documentation is completed.  

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

  • Three (3) years of professional experience in a similar role. 
  • One (1) year of experience operating in leadership capacity (managing, coaching, or mentoring).
  • Experience navigating a cross-functional team through curiosity and initiative. 
  • Hybrid schedule at the Addison, TX Office (3 days per week in office)

It would be useful if you have:

  • BA/BS Bachelor’s Degree in Business or Management fields 
  • Hospitality industry experience

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

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