Carrier Account Manager

6 months ago

Indianapolis, United States Spot Freight Full time

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role:

Our Carrier Account Managers focus on building relationships with our #1 customer -our carriers. They negotiate rates and terms of freight movement to provide excellent customer service to grow the business. A Carrier Account Manager utilizes discretion and good judgment to manage and troubleshoot all aspects of freight movement.

Responsibilities:

BUSINESS DEVELOPMENT: You will procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner to meet the client’s needs while establishing essential relationships. CUSTOMER GROWTH: Provide consistent and exceptional service levels to carriers and internal customers to ensure pipeline growth to expand future capacity opportunities. RELATIONSHIPS: Develop and grow carrier relationships through lead generation, cold-calling, and referrals. FREIGHT OPERATIONS: Effectively analyze carriers and freight markets to best meet our customers’ freight needs. RESULTS: Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met. COMMUNICATION: Proactively communicate with carriers and sales teams to fulfill commitments, exceed service expectations, and facilitate the resolution of carrier problems with shipment/deliveries.

Qualifications:

Bachelor's degree. 2 years of sales and customer service experience requried. Knowledge of the logistics industry is preferred.

Skills:

Ability to thrive in a fast-paced environment and meet performance metrics. Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience. Entrepreneurial and competitive spirit, passion, and self-motivation. Organization and attention to detail. Adaptability, multi-tasking ability, sense of urgency. Confident decision-making skills, problem-solving ability, and issue-resolution skills.

Start Date - September 9, 2024

Pay Information:

$45,000 base pay; plus commission

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