Carrier Sales Representative

3 months ago

Indianapolis, United States SpartanNash Full time
Job Description:

Position Summary:

This role is responsible to source and secure carrier business opportunities and partner with customers and carriers to determine the most efficient, economical and cost effective routes and shipping methods that meet customer expectations and business objectives. 

Here’s what you’ll do: 

  • Identify and analyze opportunities to increase freight handling and capitalize on new opportunities through networking relationships and calls from carriers/customers; source and secure carrier business opportunities with new and existing customers and participate in carrier development process (i.e., on-boarding, issue resolution, network growth, bid process, etc.). 

  • Partner with customers and carriers to determine the most efficient, economical and cost effective routes and shipping methods utilizing planning and optimization software and fleet/carrier rates. 

  • Ensure high quality, cost effective and timely logistics services that meet customer expectations and business objectives. 

  • Provide outstanding customer service to carrier partners and internal and external customers. 

  • Negotiate and develop contract capacity, and negotiate rates with carriers to ensure profitability and cost-effective margins. 

  • Communicate with management and Sales regarding market conditions and capacity. 

  • Conduct business reviews and carrier meetings; prepare operational reports to review KPI's and identify opportunities related to product delivery to include on-time scheduled deliveries and capacity. 

  • Maintain accurate and timely data in the transportation management system (TMS) to include load planning information, master carrier list, specific lane assignments, service issues, etc. 

  • Establish and maintain effective working relationships with Logistics Accounts team and Carriers and ensure timely issue resolution related to logistics/load planning that may include:  

  • Participate in the investigation causes of over short and damage claims. 

  • Resolve freight invoice discrepancies regarding carrier pricing and any accessorial charges/fees. 

  • Support Accounts Receivables with collections of past due invoices for assigned customer(s). 

  • Participate in the on-call support rotation and respond to any issues that arise in a timely manner. 

  • Additional responsibilities may be assigned as needed 

Here’s what you’ll need: 

  • Bachelor’s degree in Business Administration, Logistics or other related field or equivalent combination of education and experience. 

  • Experience in related position a plus. 

  • Must have general understanding of brokerage operations and geographic freight markets. 

  • Prior demonstration of negotiation skills is preferred. 

  • Experience with transportation optimization tools a plus. 

  • Familiarity with all transportation modes. 

  • Basic understanding of supply chains, carrier pricing and warehouse operations. 

  • Strong written and verbal communication skills. 

  • Strong organization, multi-tasking, problem-solving skills, and must be detail-oriented and able to meet scheduled deadlines. 

  • Must have a strong commitment to customer service, solution execution and follow through. 

  • Ability to work in a fast paced team environment. 

  • Working knowledge of Microsoft Office (i.e., Word, Excel, etc.) required; experience with a transportation management system preferred (i.e., MercuryGate TMS). 

  • Must be able to participate in on-call rotation. 

 

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

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