Client Service Manager PA

4 weeks ago

Blue Bell, United States Highmark Health Full time

Description

: 

JOB SUMMARY

This job partners with assigned Client Managers to maintain and grow existing Small Group business and ensure that positive account relationships are maintained. The incumbent assists in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process. Evaluates, recommends and implements processes to ensure that account objectives are met. Serves as the sales liaison between group administrators and producers, and the Organization's internal departments for problem resolution.

ESSENTIAL RESPONSIBILITIES

Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.

Assist in the preparation of benefit design analysis for specialized proposals and quotes. 

Develop detailed specifications for implementation of new products for clients. May conduct enrollment meetings during the account renewal process.

Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.)

Leverage internal resources to bring the best service and problem resolution to assigned accounts.

Work closely with Client Installation and Enrollment teams responsible for account processing and set-up to ensure accurate and seamless service delivery.

Develop documents and processes to ensure effective communication via work plans for all account implementation activities.

Function as the primary contact for the resolution of the day to day account service issues.

Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.

Other duties as assigned or requested.

EDUCATION

Required

High School Diploma/GED

Substitutions

None

Preferred

Bachelor's Degree in Business Administration/Management

EXPERIENCE

Required

2 - 4 year relevant, progressive experience in the area of specialization

Preferred

None

LICENSES AND CERTIFICATIONS

Required

State specific Producers License for Life, Accident & Health

Preferred

None

SKILLS

Service orientation

Diligence

Problem solving

Communication

Drive for results

Evaluates critically

Influence, persistence and resilience

Planning and organizing

Language (Other than English)

None 

Travel Required
0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Occasionally

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. 

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ()

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