Prescriber Support Assistant
3 weeks ago
The Prescriber Support Assistant will play a crucial role in supporting our prescribers and enhancing the efficiency of our clinics. Support Assistants are responsible for various tasks, including prescriber support, scheduling management, handling clinical reports and prior authorizations.
- Provide prescribers with both in-person and virtual support.
- Manage prescribers schedule to ensure efficient scheduling (pre and post clinic check), including rescheduling of appointments.
- Provide daily scheduling outreach and regularly submit summary reporting data to the Clinical Practice Supervisor and Clinical Practice Manager.
- Accurately record patient information into Electronic Medical Records (EMR)
- Process prior authorizations and obtain the required approval for medications
- Maintain confidentiality and compliance with HIPAA regulations
- Provide support to all interdisciplinary teams, including clinical and medical staff
- Perform other duties as assigned by Clinical Practice Manager, Management, Program Administration and Leadership
Qualifications
- Bilingual; fluent in English and Spanish
- High School Diploma or equivalent
- 1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health office
- Exceptional customer service skills
- Ability to maintain self-care and cope with mental and emotional stress related to the position, function independently, and have flexibility, consistency, and professionalism
- Ability to multi-task with attention to detail
- Works well in a team setting
- Able to work well in a fast-paced environment
- Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint
- Working knowledge of MS TEAMS video meeting platform
- Ability to perform with versatility and tact in an evolving work environment of a mental healthcare facility
- Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
- Passionate about NYPCC’s mission and values
Additional Information
Salary: $19.00 - $20.00 per hour
Compensation commensurate with experience and qualifications.
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