Customer Service Phone Representative

3 weeks ago

Springfield, United States Dick Van Dyke Appliance World Full time
Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Savings bank
  • Vision insurance


Our onsite Customer Service Phone Representative, also known as a Call Center Advocate, interacts with customers to answer questions, resolve concerns, and provide customer care. The Customer Service Phone Representative, will have excellent communication skills, be able to multitask, and have a friendly professional demeanor. The right candidate will also have learned a thorough understanding of the company's policies and services, after they complete their training with the company. 

Additional Customer Service Phone Representative position requirements: 

  • Ability to pass a background 
  • High school degree or equivalent 
  • Valid driver's license 
  • Provide 2 professional references and 1 personal 
 

Customer Service Phone Representative duties include and not limited to:  
  • Handling calls: Taking and making calls in a timely manner and following guidelines  
  • Identifying needs: Understanding customer needs and researching issues  
  • Resolving issues: Resolving complaints and providing solutions  
  • Maintaining ownership: Keeping ownership of calls taken throughout the customer experience process, including following with them 
  • Recommending improvements: Suggesting ways to improve systems and processes  
  • Providing information: Sharing information about services, policies, billing, and warranties 
  • De-escalating situations: Helping dissatisfied customers and staying professional while de-escalating situations  
  • Maintaining a database: Keeping accurate notes in the database of customer information  
  • Team player: Collaborate as a team to deliver award winning service 
  • Passing on feedback: Sharing customer feedback with the department supervisor 
 
  
Position Hours: 
Monday thru Friday 8am to 5pm (1HR meal break) 
Rotating Saturdays 8am to 4pm (30 min meal break) 
Closed every Sunday 
 
Customer Service Phone Representative benefits after 90-days Include: 
  • 401K Profit Sharing 
  • 5 paid days off 
  • 1 paid personal day accrued every 90-days up to four a year 
  • 2 Health Insurance plans to choose from 
  • Dental Insurance 
  • Vision Insurance 
  • Free Group Life Insurance 
  • Health Savings Account 
  • A performance and attendance evaluation for a pay increase 
  • Closed Sunday's 
 
Full-time hourly position pay structure: 
$16.00 to $18.00 per hour. Starting wages are commensurate with experience and a proven work history.  

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

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