Administrator, Surgical Education Program

4 weeks ago

Chicago, United States American College of Surgeons Full time

About the American College of Surgeons

The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 80,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org.

Summary:  

This position supports the administration and production of the Surgical Education and Self-Assessment Program (SESAP) and SESAP Advanced, premier educational resources published online and in print every three years for practicing surgeons and surgical residents. The Administrator provides exemplary, first line customer support for web-based and print products, including assistance with ordering, continuing medical education credit (CME), and technical inquiries. This multi-faceted role also supports editorial and administrative activities for ten authoring committees, with 55 authors; a Program Director and Associate Program Director; and the Advisory Committee on SESAP, such as obtaining and documenting copyright permissions and scheduling and coordinating virtual and in-person committee meetings. The Administrator assists with maintaining required documentation for ACCME and AMA compliance for the provision of continuing medical education credit (CME). Considerable independent responsibility and strong communication skills are necessary to maintain the high standards of SESAP; support new directions for SESAP; meet the needs of members of the College and other subscribers from the US and abroad; and liaise with internal departments, outside vendors, and volunteers.

This exempt position will report to the Senior Manager, SESAP in the Division of Education. It is based in our Chicago office and is a hybrid role: 3 days per week in the office/2 days per week remote. Starting annual salary = $68,000 to $73,000 (commensurate with related experience).

Responsibilities:

Provide front‐line customer and basic technical support to SESAP subscribers by answering phone calls and emails, triaging to other staff members as needed. Input orders into Aptify association management software, coordinate group orders, and troubleshoot issues, often with other departments, teams, or vendors, to resolve problems efficiently and effectively. Requires some remote customer support coverage on weekends and holidays, approximately one to two weekends per month.

Submit copyright permissions requests, obtain agreements, and maintain tracking system and legal files for approximately 300 third-party materials, such as images and media. Maintain SESAP image library. Research source of literature citations, format references, and assist editorial staff, as needed.

Schedule approximately 50 virtual and in-person author committee meetings per SESAP edition. Submit required forms and reservations, assist with food and beverage requests, and track expense reports. Liaise with authors to ensure that necessary documentation is current.

Prepare and maintain documentation and files related to CME accreditation. Assist with pulling evaluation data reports and usage statistics and other administrative projects as needed.

Assist with SESAP activities related to the College’s annual Clinical Congress, including staffing the SESAP booths. Requires approximately one week of travel to Clinical Congress each year.

Other duties as assigned.

Required Education and/or Experience:

Bachelor’s degree or higher from an accredited college or university is required. 

At least 4 years of similar administrative experience is required. Experience with professional associations, continuing medical education, research, and/or publishing is preferred.

Strong working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint) and Adobe professional. Experience with file sharing software such as Box or SharePoint, and an association management software (e.g., Aptify) is strongly preferred.

General familiarity with print and electronic production processes, such as web application development, is a plus.

Strong written and verbal communication skills, along with a courteous professional demeanor.

Detail-oriented, organized, and accurate.

Ability to exercise strong professional judgement in a fast-paced environment.

Comprehensive Benefits:
 We’re committed to attracting and retaining top talent via valuable benefits

Vacation, personal, and sick hours including 13 paid holidays per year Hybrid office schedule Medical—comprehensive coverage through BlueCross BlueShield Dental, Vision, and Prescription drug program 403(b) Matching Program Pension Plan Flexible Spending Medical/Dependent Care Employee Assistance Program Short Term/Long Term Disability Life Insurance Domestic Partner Coverage Plus many other great benefits

The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities.

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