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Program Administrator

4 months ago

Chicago, United States Northwestern University Full time

The Department of Medical Education is the unifying force behind all health professions educational programming, innovation and scholarship at Northwestern University Feinberg School of Medicine and its affiliated institutions. The Department encompasses many of the programs that make Feinberg unique and extraordinary, and central to its mission is the support, development and recognition of Feinberg faculty members in their roles as educators.

The Program Administrator oversees the Education Centered Medical Home (ECMH) program for the Department of Medical Education. Provides direction and thought leadership to develop strategic administrative initiatives that meet the mission of the program. This individual oversees the effective, compliant, & efficient daily management of all operational, financial, & business functions in support of the program & in coordination with Department leadership as well as central offices such as HR, Budget, Facilities, IT, & Provost. The Administrator represents the ECMH Program on internal & external business affairs & is viewed as an expert resource regarding program administrative affairs.

**Specific Responsibilities**:
Administration
- Directs and leads development of program/project strategic plan.
- Oversees & ensures that day-to-day operations are appropriately managed, efficient and effective.
- Operationalizes goals & objectives; ensures that resources are created or obtained.
- Manages customer service; creates associated practices & procedures & metrics to measure success.
- Analyzes data & recommends & implements changes & improvement to better ensure attainment of mission.
- Manages logistics requirements, including facilities, venue, scheduling, technology, instruction, catering, etc.
- Oversees documentation of agreements between NU and partner institutions, ensuring that agreements are complete and reviewed by all necessary NU officials.
- Participates in developing IT strategy to meet the mission & needs of program/project.
- Ensures necessary hardware, software & network infrastructure technology services are appropriated from central or internal IT.

Budgets & Financial
- Ensures that the program/project meets associated revenue & expense goals.
- Develops and implements ideas for improving business processes, and increasing program/project revenues and margins.
- Plans & manages complex budget(s) which fund strategic mission including financial sustainability & enhancement models.
- Plans & implements annual budget process.
- Oversees all daily, monthly & annual financial activities including transactions, analysis, & reporting.
- Approves funds reallocation within budget as necessary & appropriate.

Communication, Outreach & Recruitment
- Directs program/project marketing/branding efforts.
- Identifies and implements short
- and long-term strategies and plans to meet program/project goals.
- Engages in outreach/field relations serving a number of goals, including recruitment, participation, sponsorship, relationship building, etc. to support continued program/project development & improvement.
- Interacts with internal/external resources & organizations to identify new markets & opportunities.
- Builds relationships with program/project alumni to develop and cultivate professional networks, financial resources, and sense of community among alumni.

Evaluation
- Oversees development & implementation of evaluation processes, quantitative & qualitative measurements that ensure that program/project benchmarks are successfully attained and communicated in a timely and efficient manner.
- Manages evaluation processes; recommends & implements changes for enhancement; monitors effectiveness through follow-up evaluation studies.
- Collaborates with internal/external resources to develop meaningful outcome measurements and methods of program/project evaluation that will lead to enhancement.

Events
- Develops a comprehensive program of events such as lectures, symposia, speaker series, workshops, conferences, cultural events etc. in collaboration with internal & external resources.
- Develops proposals & recruits faculty leaders for interdisciplinary research working groups, and works with them to develop programming.

Faculty Support
- Oversees recruitment of faculty
- Provides strategic recommendation for management of faculty appointments, credentialing & exit (retirement & termination) processes.
- Reviews policies, recommends changes, implements new & ensures consistent interpretation.
- Oversees all aspects of faculty administrative tasks (colloquium, seminar, travel, faculty COI survey, annual report, etc.) ensuring optimal faculty support.

Grants & Contracts
- Manages professional research administration support staff in order to facilitate & enhance all administrative grant processes & related compliance.
- Responsible for pre
- & post-award administration completed by research administrators.
- Builds relationships with Principal Investigators (PIs) &