Associate Manager, Merchant Strategy
Found in: Talent US C2 - 1 week ago
About the Role
As an Associate Manager for DoorDash’s Merchant Strategy & Operations team, you will drive impact by continually improving our Merchants’ experiences and focusing on delivering profitable growth for our Merchants. You will solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration. In this role you will own the end-to-end strategy and execution that shape the success of Merchants on our platform and the direction of DoorDash’s core business, with a focus on sustainable growth and Merchant profitability.
On the Merchant team, you’ll get to the lowest level of detail by speaking to Merchants, partnering with our Sales, Support, Marketing, Product, and Data Science teams and analyzing our data to develop hypotheses for new ways to achieve your goals. You’ll test these hypotheses in the market and refine your approach to develop best-in-world solutions. And, you’ll also make sure to capture the Merchant voice in everything we do at the nexus of Growth, Onboarding, Operations, Product, and Strategy.
In this role, you will report to our Senior Manager of Merchant Strategy & Operations.
You’re excited about this opportunity because you will…
Solve some of the most challenging problems at DoorDash and build our next generation of products and capabilitiesOperate at the lowest level of detail to understand the impact of your decisions and iterate given insights from dataDive into our data, talk directly with merchants and obsess over the details to ensure we maximize our value for our merchantsDesign, run and scale experiments on everything from developing new tools for our Merchants to growth their businesses to evolving our pricing and package strategiesPartner cross-functionally and serve as a working team lead to deliver Merchant-first solutions, with our Product, Analytics, Operations, Sales, Marketing, Finance, Support and Design teamsCreate step-change improvement for our customers through regular engagement and operating at the lowest level of detail to identify their needsWe’re excited about you because…
You imagine, develop, and execute on workstreams from start to completion with minimal oversight You have a principled-approach to problem-solving and are naturally analytical, happy to dig deep to understand a problem using both quantitative and qualitative data. SQL experience is requiredYou operate comfortably in ambiguous environments while demonstrating a strong bias for action with an eye on incremental gains alongside longer-term goalsYou demonstrate strong financial acumen, including building business cases and weighing financial trade-offs associated with strategic recommendationsYou have a customer-first mentality and display extreme ownershipYou communicate early and often and can distill complex topics into a summary for stakeholders at all levels -- both written and verbalYou have 4+ years of relevant experience, in complex or high-growth environments-
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