Front of House Shift Lead

1 month ago

Bentonville, United States Crystal Bridges Museum of American Art. Full time

Description

:

Position Title: Front of House Shift Lead

Position Type: Full-Time/Part-Time

FLSA Classification:  Non-Exempt

Division: Operations and Administration

Department:  Culinary Services

Reports to: Front of House Manager

Position Summary

Eleven at Crystal Bridges specializes in modern American comfort food. Our Front of House Service Staff exhibits exemplary service to guests while supporting the Museum’s strategy of “Welcoming, Invigorating, and Excellence” in order to leave a lasting positive and dynamic impression.

Front of House Service Staff duties may include:

Lunch Server Dinner Server Barista (Must be at least 21 years of age) Bartender (Must be at least 21 years of age) Special Event Server Server Assistant Outlets supervision and special events Host/Hostess-Planning seating for culinary events Other Culinary functions as needed

Hourly rate of pay will correspond to the role performed. Employees will be expected to accurately clock in and out according to assigned shift.

Principle Responsibilities (Essential Functions)

Maintain thorough knowledge of Crystal Bridges’ collections, history, and events Maintain thorough knowledge of restaurant’s hours of operation, services, menus, specials, and “Edible Responsibility” Ensure cleanliness and safety in both lobby and dining areas Record and manage reservations according to policy Provide an atmosphere that evokes the Museum’s mission of “Excellence, Welcoming, and Invigorating” Provide Total Team Service allowing for consistency in guest satisfaction by continually observing both quality in food and service Complete all assigned opening and closing duties as required

Lead Responsibilities

Provide assessments of team members in training to the Front of House Manager Work with Management to implement on going policy changes and product/event promotions Help organize and hold Eleven FOH training meetings, Eleven All Staff meetings, and voluntary field trips Provide exceptional service to designated VIP guests Demonstrate exemplary team work, menu knowledge, and service skills during every shift and serve as a model to team members

Other Duties

Welcome guests with enthusiasm in a timely manner Describe specials and suggest items on the menu Assist with questions and decisions regarding the menu Accurately take beverage and food orders Utilize Point of Sale systems effectively Ensure that all food and beverages are prepared properly and are delivered in a timely manner by communicating and working with other members of staff Provide refills and pre-bussing Continually observe guests and provide service complimentary to their needs Total guest’s bill and accept and process payments Have strong money handling skills Show appreciation to guests as they leave Work as a team with hosts, servers, service assistants, and manager by providing assistance as needed Setup and breakdown of dining room Be able to perform wine service at the table Have a strong knowledge of alcohol service Be able to carry service trays for both beverages and plated food Other duties as assigned

Minimum Qualifications

Education, Training, and Traits:

Must be 21 years of age or older Excellent people skills and an outgoing personality Possess a strong commitment to customer service Highest ethics in regard to honesty, integrity, and work ethic First-hand knowledge of service steps and dining room procedures

Work Experience:

Experience with customer service in a hospitality environment

Skills and Abilities:

Ability to work flexible shifts including weekends, holidays, and evenings Must be able to move quickly, stand, bend, and lift for periods of up to 4 hours Ability to carry large, heavy trays Strong communication skills and ability to maintain professionalism with both co-workers and Museum Guests Possess strong organizational, problem solving, and time management skills

Physical Requirements and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

: In the work environment described below, position requires working in high functioning kitchen, dining, and special event and offsite areas for prolonged periods of time; good eye/hand coordination; bending and stretching; and physical stamina to lift and carry a minimum of 25 pounds. Visual acuity to review written materials is required for this job. Additionally, this position requires meeting the public in a professional and courteous manner. Occasionally, while performing the duties of this job, the employee may be required to independently travel in the local area. : The physical arrangement of the work space may require the position to work in a variety of Museum spaces. Work space must be organized and reflect efficiency. The noise level in the dining environment is usually moderate.

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