Front of House Manager at Louise Cafe

3 weeks ago

Bentonville, United States ROPESWING HOSPITALITY GROUP Full time
Job DescriptionJob DescriptionWhat You'll Do

Under the direction of the General Manager, the Louise Cafe Front of House Manager is responsible for providing the oversight of the concept's beverage program as well as direct oversight of front-of-house staff. Supervision includes management of appearance, presentation, guest experience, professional leadership direction, training and related supervisory duties. The Front of House Manager will also serve as acting manager on duty responsible for overseeing the day-to-day operations of the restaurant, as required.

Our ideal candidate will be available to work weekends; hours of operation are Monday - Sunday, 8 am - 3 pm.

This is a salaried, exempt role and eligible for the concept's quarterly bonus program

Benefits/Perks:
  • Medical, Dental, Vision Benefits for Full-Time Employees.
  • 401k match for Full-Time/Part-Time Employees after 2 months of service (must be 21 years or older).
  • Employer paid Short-Term/Long-Term Disability and Life Insurance benefits.
  • Paid Time Off + Company Holidays
  • Maternity/Paternity Leave + Bereavement Leave
  • Quarterly Bonus Potential
  • Employee Assistance Program, Bicycle Share Program.
  • 50% discount at Ropeswing establishments for employees and up to 1 guest.

Additional details concerning Benefits/Perks will be provided at time of employment.

Responsibilities
  • Train staff in customer service, server skills, as well as safety and sanitation.
  • Develop seating floor charts to make sure flow of restaurant /seating runs smoothly.
  • Supervise bar operation to maximize profitability, minimize legal liability, and conform to alcoholic beverage regulations.
  • Interact frequently with customers to determine satisfaction level and provide Service Recovery, if necessary; make table visits to all guests each shift; investigate and resolve complaints concerning food quality and service.
  • Implement and maintain cash handling standards.
  • Maintain an accurate and up-to-date plan of restaurant staffing needs; prepare schedules and ensure restaurant is staffed for all shifts.
  • Ensure proper security procedures are in place to protect employees, guests and company assets.
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents; complete accident reports promptly in the event that a guest or employee is injured.
  • Complies with federal, state and local health and sanitation regulations and company sanitation procedures as evidenced through local health department and third-party audits.
  • Self-manages: follows attendance policy, clocks in/out appropriately, adheres to dress code, is proactive in accomplishing duties, adheres to Company policies and procedures.
What You Need to Get the Job Done
  • A minimum of 3 years high volume, full service restaurant supervisory experience.
  • Great customer service skills.
  • Excellent verbal communication skills.
  • Organized and able to multitask.
  • Advanced math, reading and computer skills.
  • Must possess or obtain all licenses and certificates required by the local health department and Alcoholic Beverage Commission.
  • Ability to work on your feet for hours at a time.

Employment contingent upon completion of a satisfactory background check.

What Will Make Us Really Love you
  • Bachelor’s Degree in Hospitality Management or related field preferred
  • ServSafe Manager Certification Holder

In our commitment to wellness in the community, Ropeswing is proud to offer a smoke-free environment for all of our guests and employees.

*Ropeswing is an Equal Opportunity Employer, and we value diversity. All employment is based on merit, qualification, and business need.*

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