Sr Business Analytics Coordinator

4 weeks ago

East Aurora, United States Mattel Full time

CREATIVITY IS OUR SUPERPOWER.  It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.


The Opportunity: 

Mattel is currently seeking a Sr Business Analytics Coordinator for our East Aurora, NY campus. This position will primarily oversee product testing and deployment, analysis of the impact of systems, and the focus on improving/automating wherever possible within our DTC business.

What Your Impact Will Be: 

Identify behaviors, service patterns, and trends to drive the Supply Chain strategy execution and support E-Commerce as it grows Track data on performance metrics (call center performance, customer experience and warehouse execution, etc.). Examples include Average Handle Time (AHT) and Contact Volume Develop UAT scripts, collaborate with training to build step by step directions and SOPs Build knowledge of the organization, processes, and customers while receiving a moderate level of guidance and direction. Be the point of contact for training, quality assurance to develop individual and group skills

What We’re Looking For:

Understanding of Customer Service processes and functions Demonstrated ability in data analysis to include interpretation, identification of trends, and recommendations for action Written and verbal communications skills, tailoring communications and level of detail to multiple levels of staff and management Strong interpersonal skills and ability to work effectively with people at all levels and ability to function in a team environment Ability to engage and influence to drive support for ideas, initiatives, projects or changes. Advanced proficiency in Microsoft Office Excel, PowerPoint, and Jira Presentation, facilitation and project management skills E-commerce portal or related systems experience is preferred CRM tool experience is preferred Bachelor’s degree in Business, Supply Chain, or related field Minimum 3 years of business experience in Consumer Services, Forecasting or Business Analysis Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

The base hourly rate for this position is between $22 and $27.
**This range is indicative of projected hiring range, however base hourly rate will be determined based on a candidate’s work location, skills and experience.


Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

We collaborate:  Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower. We innovate:  At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking. We execute:  We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

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