Host

3 months ago

Kennesaw, United States Hudson Grille Full time
Job Brief & Preview


In alignment with Metrotainment Cafes Core Values, executes our “4 steps seating sequence” with a level of welcoming hospitality that exceeds guest expectations every time and delivers on our Mission Statement to Make All Our Stakeholders Happy.  This is accomplished in the spirit of teamwork & collaboration with attention to the details of service and through self-accountability for providing our intended guest & employee experience. 

Specific Duties & Responsibilities


  • Ensures that the host stand is stocked and set up to receive guests.
  • Maintains all menus in “like new” condition.
  • Maintains cleanliness & organization of lobby/foyer areas
  • Always the first to initiate contact with arriving guests with a warm, personalized welcome and eye contact.
  • Exercises awareness regarding any special guest needs/seating requirements. (Kid’s Menus, High Chair, Handicap Access Etc.)
  • Assists with “building” tables for large parties.
  • Always answers telephone with a “smile” and uses name in greeting. 
  • Actively participates in team service by running food and beverages to tables/bar stools 
  • as directed by management.
  • Looks for opportunities to assist other service team members in a pro-active manner.
  • Always makes an inquiry regarding their guest’s awareness of our VIP program.
  • Utilizes outstanding product knowledge to confidently suggest specific food & beverage items to guests. 
  • Immediately notifies management of any complaint or issue verbalized by a guest.
  • Always thanks departing guests for dining/drinking with us.
  • Assists in maintaining restrooms by stocking supplies and ensuring cleanliness.
  • Takes & assembles take out and to go-orders as directed by management.
  • Accurately completes end of shift cash-out procedures.
  • Checks out with Management at conclusion of shift to ensure all duties & sidework have been completed to standard.
  • Performs additional tasks & projects as assigned. 

Required Competencies, Qualifications & Physical Requirements


  • Arrives to work on time, well groomed, in an immaculate uniform, and ready to work. 
  • Demonstrates a helpful, positive attitude when interacting with fellow employees, management & guests.
  • Understands and adheres to all safety, sanitation and administrative procedures.
  • Able to effectively speak, read & write in English.
  • Meets minimum age and permit requirements for serving alcohol.
  • Possess the physical stamina to stand working for up to 10 hours.
  • Able to move items up to 50 pounds for distances of up to 25 feet.
  • Comfortable working in an environment that may experience significant temperature changes. 

This job description is not intended, and should not be construed to be a complete list of all responsibilities, skills, physical efforts, or work conditions associated with the job. It a realistic preview of the principle job elements essential to performing in the position with competency.


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