Client Support Analyst
3 weeks ago
We are looking
for a dynamic Client Support Analyst to join our team. In this role, you will be required to attend to user queries, and requests via phone or email. You'll also be helping clients set up their accounts in our software and walk them through its features, as well as collaborating with the client team in training and upskilling our clients.What we expect from you
Previous experience in customer service or technical support. Excellent communication and problem-solving skills. Ability to multitask and prioritize projects and requests efficiently. Knowledge of Microsoft Office products and CRM software. At a minimum, a bachelor’s degree or equivalent in a relevant subject. Familiarity with the retail and product industry is a plus.What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact to discuss how we can meet your needs.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
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