Implementation Manager

Found in: Talent US C2 - 2 weeks ago


Troy, United States Tyler Technologies Full time

Description

The Tyler Technologies Implementation Manager is responsible for leadingand mentoring the Professional Services team. The position manages the full implementation process, deliverables, and compliance of procedures defined by the Project Management Office. This position reports to the Director of Operations for the business unit and has responsibility for attaining team revenue targets.

Responsibilities

Develop, maintain, and manage the implementation process. Accountable for the successful implementation of theproduct. Manage and drive annual revenue targets. Champion a team environment within the team and across Tyler. Attend regularly scheduledstakeholder meetings and distribute information to the team. Hire and retain high performing talent. Support the Implementation Team withtheir projects, career development, andin maintaining high levels of performance. Embody Tyler's core values of superior service, integrity, innovation, and exceeding client expectations.

Qualifications

Minimum of 5 years of implementation and project management experience within the technology industry. A minimum of a B.S. or B.A. degree or equivalent experience is required. Experience within software or consulting agencies with similar complexities associated. Experienceworking with licensing agreements/sales model within the industry. Solid project management, leadership skills and experience in delivering projects on time, within budget, and with high customer satisfaction. Demonstrated success in implementing best practices and driving continuous process improvement through establishing and measuring key performance indicators and tracking. Proven leadership skills for managing resources, stakeholders, software projects,

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