Front Desk Agent/PBX Operator | Full-Time

3 weeks ago

Orlando, United States Omni Hotels & Resorts Full time

Location

Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.


Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Description

To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.

Responsibilities

To be thoroughly acquainted with all check-in procedures and policies. To be thoroughly acquainted with all check-out procedures and policies. To be thoroughly acquainted with the AM and PM checklist. Be familiar with the Phone and Alarm System in the PBX department. To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios. Be familiar with all systems and equipments as related to the Front Desk. Be familiar with all hotel rate plans and rate codes. Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program). Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club). To be familiar with the inter-relationship between the different departments (PBX, Guest Service, Housekeeping, F&B outlets, Gift shop, and Purchasing). Understand and perform cash handling processes. Understand the importance of our Medallia scores. Understand all Moments of Service for PBX, Guest Services and Front Desk. Maintain 4-Star/4–Diamond Standards of guest service.

Qualifications

Qualifications:

Attain a high propensity for customer service. Previous cash handling experience.

Physical Requirements:

Ability to stand for prolonged periods of time.

Working Environment:

Interior of hotel.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability.

  • Front Desk Supervisor

    2 weeks ago

    Orlando, United States Hilton Grand Vacations Full time

    **HGV Now Offers Day One Team Member Benefits!** **What will I be doing?** As a **Front Desk Supervisor **you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards: - Oversee the daily operation of the Front Office, including Front Desk Agents, Rooms...

  • Front Desk Overnight Agent | Full-Time

    5 days ago

    Orlando, United States Omni Hotels Full time

    Location Orlando Resort at Championsgate The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of...

  • Front Desk Agent

    2 weeks ago

    Orlando, United States Springhill Convention Center Full time

    **SpringHill Suites by Marriott Orlando Convention Center is seeking an experienced Front Desk Agent for their beautiful hotel! Compensation is based on experience. Must have open availability, including holidays and weekends. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more.** **Essential Job Functions** - Greet...

  • Front Desk Agent

    1 month ago

    Orlando, United States NoGigiddy Full time

    Front Desk Agent: Welcome Guests with Warmth and Efficiency About Us: We're not just another hotel; we're hosts of exceptional guest experiences. Our platform connects dedicated individuals like you to a variety of opportunities in the dynamic realm of front desk services. Whether you're an experienced front desk agent or someone...

  • Front Desk Agent

    3 weeks ago

    Orlando, United States LaQuinta Inn and Suites IHRMC Full time

    Duties and responsibilities The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience - a Front Desk Agent will check-in and out guests efficiently, and make sure they have all...

  • Front Desk Agent

    2 weeks ago

    Orlando, Florida, United States Doubletree Orlando Full time

    Position Overview: Join our team as a Front Desk Agent at the DoubleTree by Hilton located at the Entrance to Universal Orlando. As a Front Desk Agent, you will play a key role in providing exceptional guest service, including registering guests, making reservations, and handling concierge duties. Responsibilities: Interact with guests and colleagues in a...

  • Front Desk Supervisor

    3 weeks ago

    Orlando, United States Courtyard by Marriott Lake Buena Vista Full time

    **The Courtyard Lake Buena Vista is currently looking for an experience Front Desk Supervisor! **As a Front Desk Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. The Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our guests and,...

  • Front Desk Agent

    2 months ago

    Orlando, United States Performance Hospitality Management Full time

    The Front Desk Agent is responsible for communicating with members/visitors in a highly professional manner; retaining membership, answering calls, answering member questions, and various clerical tasks as assigned. Responsibilities for guest service Agent, Front Desk

  • Front Desk Agent

    2 months ago

    Orlando, United States Westgate Resorts & Spa Full time

    As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail Front Desk, Agent, Customer Service, Reservations, Hotel

  • Hotel Front Desk Agent

    3 weeks ago

    Orlando, United States DoubleTree by Hilton Hotel Orlando Airport Full time

    DoubleTree Orlando Airport is currently hiring a Part Time Front Desk Agent to join our Front Office team! **Responsibilities**: As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel while delivering outstanding guest service. You will be responsible for performing the following tasks to the...

  • Front Desk Agent

    1 month ago

    Orlando, Florida, United States Spark by Hilton Orlando Universal Blvd Full time

    The Country Inn and Suites Orlando is seeking positive and professional Front Desk Agents to join our TEAM. If you have a passion for hospitality and enjoy connecting with guests consider this opportunity T.E.A.M Together Everyone Achieves MoreAs Front Desk Agent, you will be a member of our dynamic TEAM providing outstanding customer service, and delivering...

  • Front Desk Agent

    2 weeks ago

    Orlando, Florida, United States LaQuinta Inn and Suites IHRMC Full time

    Duties and responsibilitiesThe Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience - a Front Desk Agent will check-in and out guests efficiently, and make sure they have all they...

  • Front Desk Agent

    4 weeks ago

    Orlando, Florida, United States Spark by Hilton Orlando near SeaWorld Full time

    As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. We're looking for a full time front desk agent for the 3 - 11pm shift.TEAM Culture:Our...

  • Front Desk Agent

    1 month ago

    Orlando, Florida, United States Spark by Hilton Orlando near SeaWorld Full time

    As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. We're looking for a full time front desk agent for the 3 - 11pm shift.TEAM Culture:Our...

  • Front Desk Supervisor

    2 weeks ago

    Orlando, Florida, United States Courtyard by Marriott Lake Buena Vista Full time

    The Courtyard Lake Buena Vista is currently looking for an experience Front Desk Supervisor As a Front Desk Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments.The Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our guests and,...

  • Front Desk Agent

    2 months ago

    Orlando, United States SpringHill Suites Orlando Convention Center Full time

    SpringHill Suites by Marriott Orlando Convention Center is seeking an experienced Front Desk Agent for their beautiful hotel! Compensation is based on experience. Must have open availability, including holidays and weekends. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more. Essential Job FunctionsGreet guests...

  • Front Desk Agent

    3 weeks ago

    Orlando, United States SpringHill Suites Orlando Convention Center Full time

    SpringHill Suites by Marriott Orlando Convention Center is seeking an experienced Front Desk Agent for their beautiful hotel! Compensation is based on experience. Must have open availability, including holidays and weekends. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more. Essential Job FunctionsGreet guests...

  • Front Desk Agent

    1 month ago

    Orlando, United States Think Tell Junction Full time

    Join Our Team as a Front Desk Agent at Think Tell Junction Think Tell Junction is looking for a friendly and organized Front Desk Agent to join our team in Orlando, FL. As the first point of contact for our clients and visitors, you will play a crucial role in creating a positive and welcoming environment. This is an excellent opportunity for someone who is...

  • Front Desk Agent

    4 weeks ago

    Orlando, United States Think Tell Junction Full time

    Job DescriptionJob DescriptionJoin Our Team as a Front Desk Agent at Think Tell JunctionThink Tell Junction is looking for a friendly and organized Front Desk Agent to join our team in Orlando, FL. As the first point of contact for our clients and visitors, you will play a crucial role in creating a positive and welcoming environment. This is an excellent...

  • Front Desk Agent

    4 weeks ago

    Orlando, United States Think Tell Junction Full time

    Join Our Team as a Front Desk Agent at Think Tell Junction Think Tell Junction is looking for a friendly and organized Front Desk Agent to join our team in Orlando, FL. As the first point of contact for our clients and visitors, you will play a crucial role in creating a positive and welcoming environment. This is an excellent opportunity for someone who is...