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Front Desk Overnight Agent | Full-Time

3 months ago

Orlando, United States Omni Hotels Full time
Location

Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Description

To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.

Responsibilities
  • To be thoroughly acquainted with all check-in procedures and policies.
  • To be thoroughly acquainted with all check-out procedures and policies.
  • To be thoroughly acquainted with the AM and PM checklist.
  • Be familiar with the Phone and Alarm System in the PBX department.
  • To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios.
  • Be familiar with all systems and equipments as related to the Front Desk
  • Be familiar with all hotel rate plans and rate codes.
  • Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program).
  • Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club).
  • To be familiar with the inter-relationship between the different departments (PBX, Guest Service, Housekeeping, F&B outlets, Gift shop, and Purchasing).
  • Understand and perform cash handling processes.
  • Understand the importance of our Medallia scores.
  • Understand all Moments of Service for PBX, Guest Services and Front Desk.
  • Maintain 4-Star/4–Diamond Standards of guest service
  • Assist in all night audit paper work.
  • Complete the overnight checklist.
  • Print out folios for guest departing the next morning.
  • Keep in close contact with LP during the night if there are any guest situations.
Qualifications

Qualifications:

  • Previous experience in a 4 Diamond or Luxury Resort preferrred
  • Previous Customer Service experience preferred
  • Previous experience as a Night Audit or Front Desk agen preferred
  • Attain a high propensity for customer service.
  • Previous cash handling experience.

Physical Requirements:

  • Ability to stand for prolonged periods of time.

Working Environment:

  • Interior of hotel.
  • This position requires working overnight shift.

Tools & Equipment:

  • Printer, Copier/Fax Machine, Radio, Nextel
  • Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.