Hotel/Lodge Night Auditor PT

4 weeks ago

Camp Verde, United States Cliff Castle Casino Full time

Hotel/Lodge Night Auditor PT (Part Time, Grave Shifts)
Department: Hotel

Position: PT Hotel/Lodge Night Auditor

Department: Hotel

Wage: 17.50/hr.

$1 per hour extra between 2-6 a.m.

POSITION SUMMARY:Responsible for the successful overall operations related to Front Desk and Night Audit of the Hotel and Lodge, ensuringaccurate and timely guests’ billings .

•ESSENTIAL DUTIES:Specific areas of responsibility included, but not limited to:

•Maintain a working knowledge of both properties as well as special events of the Casino.

•Respond to guests' requests, complaints, or inquires courteously and promptly.

•Prepare and distribute management reports to Hotel/Lodge Administration and Finance.

•Audit all guest records. Verify credit card authorizations. Post room and tax charges to guest accounts.

•Maintain a thorough and accurate knowledge of hotel occupancy and inventory.

•Make reservations, cancellations, and reschedules upon request.

•Check in/out guests and manage "Walk Ins" in a timely manner.

•Prepare accurate and timely reports.

•Conduct accurate cash, credit card, and voucher payments.

•Answer phone calls, in house text messages and two-way radio, deliver messages, as appropriate.

QUALIFICATIONS (Indicate if Qualification is Required or Preferred):

1.Education:High School diploma, or Equivalent required.

2.Experience:Prefer one (1) year prior hotel experience, preferably as a Night Auditor.

3.Knowledge, Skills, and Abilities:

a.Must have computer knowledge with Microsoft Office Programs

b.Must possess effective communication (verbal) skills.

c.OPERA PMS system experience a plus.

d.Must be at least:18 years of age.

4.Must be able to demonstrate eligibility to work in the U.S.

5.Must participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.

6.Must be able to communicate and interact with Guests, fellow Team Members, and Management in a professional and courteous manner.

7.Must be available to work all shifts, weekends, and holidays as deemed necessary.

8.Must be able to comply with all Cliff Castle Casino Hotel policies and procedures.

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