Benefit Education Senior Supervisor
2 weeks ago
Please note: This position is on-site and is not able to be performed remotely. The position can be based out of the following office locations:
- Bloomfield, CT
- Chicago, IL
- St Louis, MO
- Denver, CO
- Morristown, NJ
- New York, New York
Execution:
Leads Health Benefit Educators/Benefit Education Leads team with full management and technical responsibility for team output
Manages a staff of benefit education professionals who are responsible for delivering benefit education/steerage education to existing and prospective Cigna customers
Guides client/customer-focused problem resolution and influences/leads process improvement
Execute the organization's benefit/plan capabilities to direct reports, identify potential sales opportunities to inform sales leadership and account managers in the local market(s)
Adapts departmental plans and priorities to address resource and operational challenges
Focuses on ensuring short-term outputs and the effectiveness of team integration with other work areas
Provides input into workforce planning and recruitment activities
Key Responsibilities:
Manage Health Benefit Education/Benefit Education Leads team of direct reports by region. Drive individual and team execution of go-to-market approach aligned with U3000 programs and solutions
Maintains current knowledge of and expertise in all benefit-related products, programs, strategies, and tactics
Maintains collaborative relationships with key matrix partners across the organization, both within the sales organization and with those stakeholders that support benefit education
Maintains current knowledge of sales and competitive activity in the assigned market(s)
Demonstrates mastery of available or upcoming health engagement products, resources, tools, presentations, materials, and collateral
Supports local market(s) with competitive health engagement solutions, strategies, and tactics
Ensures team has knowledge and ability to develop market inquiries/responses for health engagement solutions; including the facilitation of training/updates for sales and account management teams
Drives team accountability on progress and fulfillment of goals and objectives, providing feedback and coaching and formally reviewing and recognizing performance
Provides supervision and guidance as they perform their duties for assigned accounts; foster a growth mindset and champions Cigna's Connect to Growth philosophy
Manages local market team(s) of Health Benefit Educators (HBE); oversees the Go-To-Market strategy/deployment
Working with Engagement Director/Sr. Engagement Directors- champions change management to team, market, and segment
Builds relationships with the sales management team and fosters the development of relationships between the sales and engagement team (Middle Market/O500 and Select/U500 Segments) at local levels
Provides quality assurance for benefit education strategy, communication, and meeting execution in the market
Measures market activities and makes interventions based on results
Ensures 100% assignment of Health Benefit Education team resource
Responsible for hiring, orienting, training, supervising, evaluating, and developing team members
Responsible for the overall management of client events-coordinating with matrix teams to ensure coverage for inbound and outbound enrollment events for the local market and other Cigna offices
Provides leadership in local market and enterprise-level situations, including driving the success of local initiatives
Achieve the team business plan objectives, both in support of the implementation of new plans and in identifying and responding to team needs
Qualifications:
Bachelor’s preferred; in health education, health administration, account management, or a related field
1+ years team lead and/or prior management experience preferred
Excellent oral and written communication skills
Bi-lingual Spanish-speaking candidates highly desired
Strong business acumen, analytical and problem-solving skills
Exceptional interpersonal skills with direct experience in successfully managing client-facing/growth initiatives within highly matrixed organizations
Proven ability to excel in a heavily matrixed environment
Ability to analyze complex market opportunities and develop creative solutions in partnership with sales, account management, underwriting, and product teams to solve various unique market problems.
Must be willing to travel to remote trainings/meetings as needed – 10-15%
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