Benefit Education Senior Supervisor

2 weeks ago


Denver, United States The Cigna Group Full time

Please note: This position is on-site and is not able to be performed remotely. The position can be based out of the following office locations:

  • Bloomfield, CT
  • Chicago, IL
  • St Louis, MO
  • Denver, CO
  • Morristown, NJ
  • New York, New York

Execution:

  • Leads Health Benefit Educators/Benefit Education Leads team with full management and technical responsibility for team output

  • Manages a staff of benefit education professionals who are responsible for delivering benefit education/steerage education to existing and prospective Cigna customers

  • Guides client/customer-focused problem resolution and influences/leads process improvement 

  • Execute the organization's benefit/plan capabilities to direct reports, identify potential sales opportunities to inform sales leadership and account managers in the local market(s)

  • Adapts departmental plans and priorities to address resource and operational challenges

  • Focuses on ensuring short-term outputs and the effectiveness of team integration with other work areas

  • Provides input into workforce planning and recruitment activities

Key Responsibilities:

  • Manage Health Benefit Education/Benefit Education Leads team of direct reports by region.  Drive individual and team execution of go-to-market approach aligned with U3000 programs and solutions

  • Maintains current knowledge of and expertise in all benefit-related products, programs, strategies, and tactics

  • Maintains collaborative relationships with key matrix partners across the organization, both within the sales organization and with those stakeholders that support benefit education

  • Maintains current knowledge of sales and competitive activity in the assigned market(s)

  • Demonstrates mastery of available or upcoming health engagement products, resources, tools, presentations, materials, and collateral

  • Supports local market(s) with competitive health engagement solutions, strategies, and tactics

  • Ensures team has knowledge and ability to develop market inquiries/responses for health engagement solutions; including the facilitation of training/updates for sales and account management teams

  • Drives team accountability on progress and fulfillment of goals and objectives, providing feedback and coaching and formally reviewing and recognizing performance

  • Provides supervision and guidance as they perform their duties for assigned accounts; foster a growth mindset and champions Cigna's Connect to Growth philosophy

  • Manages local market team(s) of Health Benefit Educators (HBE); oversees the Go-To-Market strategy/deployment

  • Working with Engagement Director/Sr. Engagement Directors- champions change management to team, market, and segment

  • Builds relationships with the sales management team and fosters the development of relationships between the sales and engagement team (Middle Market/O500 and Select/U500 Segments) at local levels

  • Provides quality assurance for benefit education strategy, communication, and meeting execution in the market

  • Measures market activities and makes interventions based on results

  • Ensures 100% assignment of Health Benefit Education team resource

  • Responsible for hiring, orienting, training, supervising, evaluating, and developing team members

  • Responsible for the overall management of client events-coordinating with matrix teams to ensure coverage for inbound and outbound enrollment events for the local market and other Cigna offices

  • Provides leadership in local market and enterprise-level situations, including driving the success of local initiatives

  • Achieve the team business plan objectives, both in support of the implementation of new plans and in identifying and responding to team needs

Qualifications:

  • Bachelor’s preferred; in health education, health administration, account management, or a related field

  • 1+ years team lead and/or prior management experience preferred

  • Excellent oral and written communication skills

  • Bi-lingual Spanish-speaking candidates highly desired

  • Strong business acumen, analytical and problem-solving skills

  • Exceptional interpersonal skills with direct experience in successfully managing client-facing/growth initiatives within highly matrixed organizations

  • Proven ability to excel in a heavily matrixed environment

  • Ability to analyze complex market opportunities and develop creative solutions in partnership with sales, account management, underwriting, and product teams to solve various unique market problems.

  • Must be willing to travel to remote trainings/meetings as needed – 10-15%




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