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Customer Service Representative

4 months ago

Falls Church, United States Cherry Blossom Plumbing Full time

We are currently seeking a highly motivated individual with a strong work ethic to answer call/email and schedule jobs as needed.

Key Responsibilities

  • Answer phones, direct calls, take and deliver messages as needed; prepare outgoing mail (including prepping larger packages for sending); sort and deliver incoming mail to appropriate persons.
  • Arrange and schedule meetings, appointments, and events for management, including coordinating calendars and securing meeting spaces; plan travel arrangements for out of town conferences; keep calendars and remind all parties of upcoming events.
  • Maintain a schedule and handle communications for all new construction projects and relay any changes or concerns to upper management.
  • Monitor the phones as necessary (i.e. every other weekend) in case of emergency call-backs.
  • Ensure an organized, clean, and tidy workspace.
  • Notify management of clerical needs (paper, ink, stamps, etc.).
  • Report any problems with office equipment; help resolve the issues if possible.
  • Collaborate with management to complete necessary projects; work independently on prior delegated tasks.
  • Complete/Maintain a CSR manual that can be easily deciphered by any new office personnel.
  • Respond to customer reviews; ensure management and the employee read the comments; display outstanding reviews on bulletin boards.
  • Help to maintain the workplace culture.
  • Communicate any workplace discrepancies/achievements witnessed to upper management.

Benefits:

  • Employer Matching IRA
  • Employer Paid Health Insurance
  • Dental and Vision Insurance
  • Paid time Off
  • Continuing Education and Training
  • Boot Allowance

Schedule:

  • Monday to Friday- Day Shift


Education:

  • High School or Equivalent (Preferred)

Pay Rate:

  • Pay will be $16-$18 hourly based on experience


Job Posted by ApplicantPro