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Quality Perf Improvement Spec

2 months ago

Springfield, United States Hartford HealthCare Full time

Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:

Work where every moment matters. 

Every day, over 38,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. 

Position Summary:

The Performance Improvement (PI) Specialist is a role supporting Quality, Safety, and Innovation of the Heart & Vascular Institute in conducting ongoing performance improvement activities. The primary functions include oversight of quality outcome measures, data analysis to provide clinical insights, and collaboration with key stakeholders to solve problems and develop best practice standards to ensure high quality care, and reliable safe design of processes and workflows. The PI Specialist is aligned with regulatory readiness (CMS, TJC, DPH) and payer performance programs (QHIP, Blue Distinction). PI Specialist is a subject matter expert in improvement methodology and high reliability concepts.  This role works to develop quality, and safety efforts across the system and executes to complete projects successfully.  The PI Specialist will have proficiency with facilitating and prioritizing meetings, managing teams, and should have experience in project management, operational efficiency, and an understanding of the principles surrounding performance improvement, quality of care, integrating evidence based practice, outcomes measurement and analysis and health care cost measurement and containment.  Comfort with databases. Be able to communicate effectively.  Able to work flexible hours when needed.  Strong computer skills: MS Office, Word, Excel, Access, and PowerPoint required. 

Position Responsibilities:

Key Areas of Responsibility

1.   Leads Performance Improvement initiatives for the Heart & Vascular Institute and maintains an on-going comprehensive quality assessment and performance improvement plan. Collaborates with data analytics teams to develop performance dashboards.  Educates constituents regarding performance improvement tools and techniques e.g. PDSA methodology.

2.   Utilizes internal and external data to identify issues and trends that have an impact on patient safety and quality of care.  Collaborates with organizational leadership and front-line staff in formulating plans to address identified concerns.  Collaborates with key stakeholders to ensure data accuracy and timeliness.

3.   Synthesizes data with clinical knowledge and recommends strategies to improve clinical performance and enhance patient safety

4.   Performs all activities for the purpose of monitoring quality of care in order to meet internal facility objectives, as well as external accreditation and regulatory requirements.  Oversees all certifications, accreditations and award recognitions (TJC CCC, VAD, AHA GWTG, Mitral Reference Ctr., TAVR, etc.)

5.   Participates in and/or leads designated performance improvement teams as indicated and in accordance with the institute’s strategic priorities e.g. population specific core measures, mortality and readmission reduction, reduction of preventable harm, etc.  Participates in the serious safety event and RCA processes related to all HVI clinical performance improvement and patient safety.

6.   Performs quality and safety monitoring activities necessary to support clinical and administrative staff with ongoing evaluation of processes and outcomes of care.

7.   Oversee and support M&M Conference activity to ensure standardization as outlined in the HVI Quality & Safety Playbook

8.   Provide leadership and support to all Clinical Quality Councils (CQCs) to ensure compliance with guidelines outlined in each charter and HVI Quality & Safety Playbook.

9.   In collaboration with regional quality performance improvement colleagues, participates during external agency reviews e.g. Department of Public Health, Joint Commission, etc.…. 

Working Relationships:

This Job Reports To (Job Title): Regional Director Quality and Safety

Qualifications

Requirements and Specifications:

Education

·        Minimum:

o   CT RN license, Bachelor's Degree

o   Or Masters in a related field if non-RN (MHA, MPH)

·        Preferred: Master's Degree in Nursing, Health Management or related discipline required

Experience

·        Minimum:

o    5 years of clinical experience

o   Experience with database/spreadsheets

·        Preferred: Experience with Quality Improvement tools and techniques, regulatory experience

Licensure, Certification, Registration

CPHQ, CPPS or other quality certification preferred

Knowledge, Skills and Ability Requirements:

·        Strong written and verbal communication skills

·        Leadership skills

·        Attention to detail with critical thinking

·        Adaptable to changing priorities

·        Organizational, interpersonal and customer service skills

·        Demonstrated ability to function independently with managing multiple projects & timelines

·        Knowledge of quality improvement methods, tools and techniques

·        Strong computer skills: with microcomputer software for database management and graphics (MS Office, Word, Excel, Access, PowerPoint, process control charts)

·        Knowledge of statistical control tools

·        Able to interact fluidly with staff at all levels within the organization, from front-line to senior leadership, to improve systems and process within the organization

·        Able to manage a project(s) independently, efficiently, and should have an understanding of the principles surrounding performance improvement, quality of care, outcomes measurement and analysis and health care cost measurement and containment 

We take great care of careers. 

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.