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Customer Service Representative 1

4 months ago

South Point, United States Armstrong Group Full time
Customer Service Representative South Point, Ohio Position Summary: The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy in difficult customer relation situations. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational skills. The ability to multi-task efficiently and effectively is of paramount importance. What’s In It For You:  Competitive hourly wage with free/discounted services Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire. Generous paid time off & holidays What You’ll Be Doing: Resolve customer issues in a local customer sales and service office environment including billing inquiries, sales opportunities, and product troubleshooting. Respond to customer correspondence in an appropriate time and manner. Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers. Help achieve company sales/upgrade goals by consulting with customers on available products and services. Daily cash drawer reconciliation  Use provided training materials and job aids to resolve customer issues quickly and accurately. Create and maintain customer files including confidential information. Present a quality presentation of company products and services. Assist in achieving all system, team, and individual customer service goals and standards. Assist with other assigned duties and administrative tasks. What You’ll Need: 1-2 years of customer service experience preferred. Excellent interpersonal and organizational skills with the ability to manage multiple conflicting priorities. Demonstrated ability to solve complex problems and make sound judgments and ethical decisions. Proven ability to develop through coaching and counseling. Excellent written, oral, and interpersonal communications skills. Regular, punctual, and consistent attendance. High school diploma or equivalent; advanced degrees or certifications preferred. Excellent PC and computer applications skills Who We Are Founded in 1963, Armstrong is now the 12th largest cable telecommunications company in the United States. Throughout our more than 50 years in cable television, we’ve been a leader in innovation and technology. Using fiber optics and advanced technology, our networks are designed to provide leading-edge services and high reliability. Every year, we invest and work hard to outpace technological advancements in an ever-changing industry.

Armstrong is an Equal Opportunity Employer.