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Customer Service Representative

2 months ago

High Point, North Carolina, United States HSM Solutions Full time

**Job Summary**

HSM Solutions is seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities:**

• Respond to customer inquiries and resolve issues in a timely and professional manner

• Provide accurate and up-to-date information to customers regarding products and services

• Manage customer relationships and build trust through effective communication and problem-solving skills

• Collaborate with internal teams to resolve customer complaints and issues

• Analyze customer feedback and make recommendations for process improvements

• Develop and maintain knowledge of products and services to provide expert advice to customers

• Stay up-to-date with industry trends and developments to provide innovative solutions to customers

**Requirements:**

• Associate Degree or equivalent experience

• 1-2 years of customer service experience in a manufacturing environment

• Excellent communication and problem-solving skills

• Ability to work effectively in a team environment

• Strong analytical and critical thinking skills

• Ability to adapt to changing priorities and deadlines

• Strong attention to detail and organizational skills

**What We Offer:**

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance