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Customer Service Representative
2 months ago
Four Hands is a leader in lifestyle home furnishings, dedicated to delivering exceptional customer experiences. We're seeking a talented Customer Service Representative to join our team in Austin, TX.
Job SummaryWe're looking for a customer-focused individual to partner with our Sales Support Team, building and growing customer relationships. As a Customer Service Representative, you'll be responsible for:
- Providing best-in-class service to customers via phone, email, or other channels
- Communicating clearly and effectively, both written and verbally
- Working accurately with attention to detail
- Building long-term relationships with customers
- Collaborating with internal teams to achieve total customer satisfaction
As a Customer Service Representative, you'll:
- Interact with customers to provide product information, order status, and resolve customer service issues
- Utilize our internal CRM and ERP systems to manage customer interactions
- Coordinate customer needs with various departments to ensure seamless service
- Improve customer service quality by analyzing and optimizing processes
To succeed in this role, you'll need:
- 2+ years of customer service experience
- Bachelor's Degree preferred
- CRM experience a plus
- Proficiency in Microsoft Office, with a focus on Outlook and Excel
- Excellent communication and organizational skills
At Four Hands, we're committed to creating a dynamic and supportive work environment. As a Customer Service Representative, you'll enjoy:
- A competitive salary and benefits package
- Opportunities for growth and professional development
- A collaborative and inclusive team culture