Benefit Transfers Carrier Onboarding Specialist

4 weeks ago

Denver, United States Gusto Full time

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our . 

About the Role:

The Benefits Transfers team (aka BT) serves customers who currently have an outside broker and want to transition to Gusto being their broker. As a Carrier Specialist on the Benefit Transfers team, the Collector serves as the primary point of contact responsible for gathering essential documents from Carriers, vital for Broker of Record (BoR) processing.

Our Carriers are the primary suppliers of critical information essential to our processes, making the role of the Collector indispensable to the customer experience and significantly influencing cycle time.

Within the benefit transfer process, collection stands out as the lengthiest and most variable stage. Collectors hold substantial influence in driving DIFOT success and enhancing efficiency gains that impact cycle time.

About the Team:

The Benefit Transfers team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day. You’ll be joining a team of 13 Individual Contributors, 1 Captain and 1 PE (People Empowerer). You’ll also have the opportunity to partner cross functionally with a variety of other teams at Gusto, as we collaborate to improve the Benefit Transfer process and product.

Here’s what you’ll do day-to-day:

Serve as a liaison with carriers and collaborate with their representatives to gather essential information through phone, email, or carrier portals Effectively manage your time across each of your carrier groups, to ensure the right tasks are prioritized at the right time Identify and communicate compliance issues, and bring any carrier or product limitations to the team's attention as they arise Manage benefit operations (transfer health insurance benefits through forms and carrier portals) Help to scale our growing health benefits operations and improve our processes - uncover issues and find innovative ways for us to tackle our work

Here’s what we're looking for:

0-1 years, with preference for backgrounds in healthcare, insurance carriers, or start-ups Comfortable with data entry and interacting with external company contacts Strong problem-solving abilities, adept at navigating ambiguity, excellent cross-team communication, and a genuine passion for operations that enhance people's lives Thrive in a data-focused operational role where numbers inform new projects and initiatives Exceptional written and verbal skills; enjoy engaging with insurance carriers & customers via phone and email Ability to work both collaboratively and independently, consistently aiming for team and individual goals Dedicated to developing efficient processes and driving impactful results Strong organizational skills with keen attention to detail

Our cash compensation amount for this role is targeted at $ - $ in Denver, Las Vegas, and Orlando. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to .

Gusto takes security and protection of your personal information very seriously. Please review our .

  • Benefits Transfers Carrier Onboarding Specialist

    4 weeks ago

    Denver, Colorado, United States Gusto Full time

    About GustoGusto is a modern, online platform that empowers small businesses to take care of their teams. Our comprehensive suite of services includes full-service payroll, health insurance, 401(k)s, expert HR, and team management tools. With offices in Denver, San Francisco, and New York, we serve over 300,000 businesses nationwide.Our MissionWe're...

  • Payroll Onboarding Specialist

    1 month ago

    Denver, Colorado, United States Gusto Full time

    About GustoGusto is a modern, online people platform that helps small businesses take care of their teams. Our platform offers a range of services, including full-service payroll, health insurance, 401(k)s, expert HR, and team management tools.About the RoleWe are seeking a highly skilled Payroll Onboarding Specialist to join our team. As a Payroll...

  • Onboarding Experience Specialist

    2 weeks ago

    Denver, Colorado, United States AEG Full time

    Onboarding Experience SpecialistWe are seeking a highly organized and detail-oriented Onboarding Experience Specialist to join our People Operations team. The ideal candidate will have a strong working knowledge of Excel and HRIS systems, as well as excellent communication and problem-solving skills.Key Responsibilities:Develop and execute the new hire...

  • Payroll Transfers Specialist

    2 weeks ago

    Denver, Colorado, United States Gusto Full time

    About the Role:We are seeking a skilled Payroll Transfers Specialist to join our team at Gusto. As a core member of the payroll onboarding team, you will be responsible for setting up customer accounts to run payroll with Gusto while providing a delightful experience.You will put their minds at ease by guiding them through a complex process, providing timely...

  • Benefits Integration Specialist

    3 weeks ago

    Denver, Colorado, United States Gusto Full time

    About GustoGusto is a modern, online people platform that helps small businesses take care of their teams. Our comprehensive suite of tools includes full-service payroll, health insurance, 401(k)s, expert HR, and team management tools. With offices in Denver, San Francisco, and New York, we serve over 300,000 businesses nationwide.Our MissionWe aim to create...

  • Onboarding Experience Specialist

    2 weeks ago

    Denver, Colorado, United States AEG Full time

    Onboarding Experience SpecialistWe are seeking a highly organized and detail-oriented Onboarding Experience Specialist to join our People Operations team at AEG. This role will support employee onboarding requirements and develop processes to align support systems across the organization.The ideal candidate will have 4 years of experience working in a...

  • Asset Onboarding Specialist

    2 weeks ago

    Denver, Colorado, United States Pacific Premier Bank Full time

    Job SummaryThe Asset Onboarding Specialist at Pacific Premier Bank plays a critical role in ensuring the smooth onboarding of private equity and real estate assets. This position requires a detail-oriented individual with excellent analytical skills to process transactions accurately and efficiently.Key Responsibilities* Process cash and securities...

  • Payroll Transfers Specialist

    2 weeks ago

    Denver, Colorado, United States Gusto Full time

    About GustoGusto is a modern, online people platform that empowers small businesses to take care of their teams. Our comprehensive suite of tools includes full-service payroll, health insurance, 401(k)s, expert HR, and team management solutions. With a presence in Denver, San Francisco, and New York, we serve over 300,000 businesses nationwide.Our...

  • Payroll Transfers Specialist

    2 weeks ago

    Denver, Colorado, United States Gusto Full time

    About GustoGusto is a leading provider of modern, online people platforms that empower small businesses to take care of their teams. Our comprehensive suite of solutions includes full-service payroll, health insurance, 401(k)s, expert HR, and team management tools. With offices in Denver, San Francisco, and New York, we serve over 300,000 businesses...

  • Account Manager

    4 weeks ago

    Denver, Colorado, United States PIIAC Full time

    Job Title: Account Manager - Employee Benefits SpecialistThe Account Manager - Employee Benefits Specialist plays a crucial role in our organization, working in conjunction with Benefits Consultants to renew, maintain, and service assigned employee benefits accounts. This position handles a significant revenue stream, with average account sizes ranging from...

  • Payroll Onboarding Specialist

    4 weeks ago

    Denver, Colorado, United States Gusto Full time

    About GustoGusto is a modern, online people platform that helps small businesses take care of their teams. Our comprehensive suite of tools includes full-service payroll, health insurance, 401(k)s, expert HR, and team management tools. With offices in Denver, San Francisco, and New York, we serve over 300,000 businesses nationwide.Our mission is to create a...

  • Payroll Transfers Specialist

    7 days ago

    Denver, Colorado, United States Gusto Full time

    About GustoGusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools.Our mission is to create a world where work empowers a better life, and it starts right here at Gusto.We're committed to building a...

  • Benefits Integration Specialist

    2 weeks ago

    Denver, Colorado, United States Gusto Full time

    About GustoGusto is a modern, online people platform that helps small businesses take care of their teams. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. We're committed to building a collaborative and inclusive workplace, both physically and virtually.About the RoleThe Benefits Integration team is a...

  • LOA Benefits Specialist

    4 weeks ago

    Denver, United States AimHire Full time

    Position: LOA Benefits Specialist (Contract)Location: Denver, CODo you want to join a dynamic team working with a reputable organization? Come join the HR team as a Contract Benefits Specialist!This position is responsible for performing a variety of complex and technical duties in the administration of the University’s Employee Benefits Program.The...

  • LOA Benefits Specialist

    2 weeks ago

    denver, United States AimHire Full time

    Position: LOA Benefits Specialist (Contract)Location: Denver, CODo you want to join a dynamic team working with a reputable organization? Come join the HR team as a Contract Benefits Specialist!This position is responsible for performing a variety of complex and technical duties in the administration of the University’s Employee Benefits Program.The...

  • LOA Benefits Specialist

    3 weeks ago

    Denver, United States AimHire Full time

    Position: LOA Benefits Specialist (Contract)Location: Denver, CODo you want to join a dynamic team working with a reputable organization? Come join the HR team as a Contract Benefits Specialist!This position is responsible for performing a variety of complex and technical duties in the administration of the University’s Employee Benefits Program.The...

  • LOA Benefits Specialist

    4 weeks ago

    Denver, United States AimHire Full time

    Position: LOA Benefits Specialist (Contract)Location: Denver, CODo you want to join a dynamic team working with a reputable organization? Come join the HR team as a Contract Benefits Specialist!This position is responsible for performing a variety of complex and technical duties in the administration of the University’s Employee Benefits Program.The...

  • Customer Service Representative

    2 weeks ago

    Denver, Colorado, United States Carrier Full time

    About This RoleCarrier is seeking a Customer Care Associate to join our team in the Northeast region of the USA. This role is responsible for maintaining and developing relationships with assigned contract customers through face-to-face and virtual meetings. The ideal candidate will have outstanding customer service skills and be able to work effectively...

  • Customer Service Representative

    3 weeks ago

    Denver, Colorado, United States Carrier Full time

    About This RoleCarrier is seeking a Customer Care Associate to join our team in the Northeast region of the USA. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with assigned accounts, ensuring 100% customer retention, and identifying opportunities to improve satisfaction and reduce...

  • Customer Service Representative

    2 weeks ago

    Denver, Colorado, United States Carrier Full time

    About This RoleCarrier is seeking a Customer Care Associate to join our team in the Northeast region of the USA. As a key member of our Customer Care team, you will be responsible for building and maintaining long-term relationships with assigned accounts, ensuring a high degree of customer satisfaction, and identifying opportunities to improve satisfaction...