Payroll Transfers Specialist
2 weeks ago
Gusto is a leading provider of modern, online people platforms that empower small businesses to take care of their teams. Our comprehensive suite of solutions includes full-service payroll, health insurance, 401(k)s, expert HR, and team management tools. With offices in Denver, San Francisco, and New York, we serve over 300,000 businesses nationwide.
Our MissionWe're committed to creating a world where work empowers a better life, starting right here at Gusto. Our collaborative and inclusive workplace is built on a foundation of trust, respect, and open communication. Learn more about our Total Rewards philosophy.
About the RoleAs a key member of our payroll onboarding team, you'll play a critical role in setting up customer accounts to run payroll with Gusto. You'll provide exceptional support, guiding clients through the complex process and ensuring a seamless transition to our platform. Your attention to detail and ability to communicate effectively will make all the difference in delivering a delightful experience for our customers.
About the TeamThe Payroll Onboarding team is passionate about leveraging innovative technology and service to elevate the payroll transfer and onboarding of small business owners and their employees to the Gusto platform. Each team member is a true owner and makes a significant impact every day. We're looking for a talented individual who shares our passion for delivering exceptional customer experiences.
Key Responsibilities- Lead the implementation process and conversion of new clients to ensure a seamless and complete transition to our payroll software.
- Work closely with clients and sales partners to understand their needs, customizing and configuring solutions to meet their requirements.
- Specialize in integrating our software with various time tracking and accounting systems for compatibility and functionality.
- Provide comprehensive customer training and ongoing support for key Partners and Multi-Ein accounts, helping clients to leverage our software fully.
- Manage project timelines and deliverables, ensuring projects are completed on time and within scope.
- Address and resolve issues that arise during the implementation process, ensuring a high-quality client experience.
- Gather client feedback to aid in the enhancement of software features and usability.
- Analyze, troubleshoot, and transfer sensitive customer data into the Gusto platform.
- Work 1-2 hour phone/chat shifts supporting real-time onboarding requests.
- 2+ years of work experience, preferably in payroll onboarding, finance, banking, healthcare, or a start-up environment.
- Excellent written and oral communication skills, with a passion for delivering exceptional customer experiences.
- Passionate about developing efficient processes and driving results.
- Enjoy working collaboratively with multiple stakeholders across the company.
- Strong project management skills, organization abilities, and attention to detail.
- Customer service experience.
- Experience with Salesforce.
- Payroll, tax, or compliance knowledge.
- Proficient in Excel.
We offer competitive hourly pay rates, ranging from $21.63 for Denver, Detroit, and Las Vegas locations. Final offer amounts are determined by multiple factors, including candidate experience and expertise. We also offer a range of benefits, including health insurance, 401(k)s, and a collaborative and inclusive workplace.
Work EnvironmentWe have physical office spaces in Denver, San Francisco, and New York City. Employees based in these locations will be expected to work from the office on designated days, approximately 2-3 days per week. We also offer flexible work arrangements, including remote work options, to support work-life balance.
Equal Opportunity EmployerGusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We're committed to creating a diverse and inclusive workplace that reflects the communities we serve.
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Payroll Transfers Specialist
2 weeks ago
Denver, Colorado, United States Gusto Full timeAbout the Role:We are seeking a skilled Payroll Transfers Specialist to join our team at Gusto. As a core member of the payroll onboarding team, you will be responsible for setting up customer accounts to run payroll with Gusto while providing a delightful experience.You will put their minds at ease by guiding them through a complex process, providing timely...
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