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Hotel Front Desk/Guest Reception Team Member

4 months ago

Los Gatos, United States Los Gatos Garden Inn Full time
Benefits/Perks
  • Flexible Scheduling
  • Hotel Stay Discounts
  • Competitive Compensation

Job Summary
This position can be part-time to full-time.
We are seeking a positive, friendly, proactive Front Desk Clerk to provide exceptional service to our hotel guests. The Front Desk Clerk will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Clerk must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. 

Responsibilities: 
  • Monitor the maintain knowledge of hotel operations and activities
  • Take reservations and answer questions via phone, email, and in-person
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
  • Ensure compliance with health and quality standards

This position can be part-time to full-time. 
Qualifications: 
  • Friendly and outgoing personality
  • Proficient in English; knowledge of Spanish is a plus
  • Strong communication skills
  • Strong organization skills
  • Computer literacy
  • Basic mathematic skills
  • Able to resolve issues with a customer-focused orientation
  • Able to lift 30 pounds and walk up a flight of stairs and walk about one city block back and forth to rooms if needed to assist guests. 
  • Team player mindset
  • Familiarity with hospitality industry standards Is a plus