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Hotel Front Desk Associate
2 months ago
We are seeking a highly skilled and customer-focused Hotel Front Desk-Receptionist to join our team at Courtyard by Marriott. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling requests and transactions, and coordinating with other departments to ensure a seamless guest experience.
Key Responsibilities- Guest Check-In/Check-Out: Welcome guests, process check-in/check-out, and ensure accurate room assignments.
- Guest Services: Respond to guest inquiries, resolve issues, and provide information on hotel facilities and services.
- Cash Handling: Manage cash transactions, process payments, and maintain accurate records.
- Communication: Answer phone calls, take messages, and communicate with guests and staff in a professional and courteous manner.
- Key Control: Maintain accurate key control, issue and retrieve keys as needed, and ensure secure key storage.
- Lost and Found: Process lost and found items, and ensure timely return to guests.
- Housekeeping: Inform housekeeping of vacant rooms, update room status, and ensure efficient room cleaning and maintenance.
- Inventory Management: Maintain inventory of special guest service items, such as roll-aways and cribs.
- Problem Resolution: Address guest complaints, resolve issues, and provide solutions in a timely and professional manner.
To be successful in this role, you must be able to:
- Work in a fast-paced environment: Handle multiple tasks, prioritize requests, and maintain a high level of productivity.
- Provide exceptional guest service: Respond to guest needs, resolve issues, and ensure a positive guest experience.
- Communicate effectively: Answer phone calls, take messages, and communicate with guests and staff in a professional and courteous manner.
- Maintain accurate records: Process cash transactions, maintain accurate records, and ensure secure key storage.
We offer a competitive salary of $22/hour, a dynamic work environment, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
