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Receptionist/Scheduler- Behavioral Health
2 months ago
Stamford Health is a well-established, award winning Healthcare System with multiple locations in CT.
As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer:
Competitive salary Sign on bonuses for designated positions Comprehensive, low-cost health insurance plans available day one Wellness programs Paid Time Off accruals Tax deferred annuity and (403b) pension plan Tuition reimbursement Free on-site parking and train station shuttle Childcare partnership with Children’s Learning CenterThe Receptionist/Scheduler Behavioral Health will provide the full scope of reception and administrative office support services to the practice.
Greets and directs visitors/patients courteously and professionally. Obtains, verifies and/or updates patient demographic information. Verifies patients’ prior authorization requirements at the time of scheduling the appointment. Obtains and processes prior authorization documents Collects co-pay and copy of the patient’s insurance identification card. Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages appropriately Schedules/reschedule appointments as required Follow departmental protocols for scheduling Manages patient waitlist Offers alternative community resources when appropriate Follows behavioral health guidelines to escalate urgent patient issues to a to a behavioral health clinician in the manner corresponding to the urgency of the patient situation Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary. Maintains strong current knowledge of policies and operating procedures. Initiates calls as requested by Physician, Office Manager or other professional staff. Responsible for opening/closing office duties as needed. Photocopying, faxing, and distributing documents as required and in a timely manner. Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas. Maintain copy machines, ensuring all supplies are on hand; call for repair when required. Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner. Demonstrates ongoing commitment to customer service excellence and supports the customer service plan. Practice and adhere to Stamford Health’s “Code of Conduct” philosophy, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability. Completes required continuous training and education, including department specific requirements. Complies with departmental organizational policies and procedures and adheres to external agency requirements. High School Diploma or equivalent required with a minimum of three years of related front office or customer service experience required. If less than three years’ experience, then prior experience working at Stamford Health required. Must exhibit a high degree of responsibility in confidential matters. Ability to demonstrate professionalism with a highly vulnerable patient population Demonstrated strong interpersonal, organizational skills. Effective communication skills, both verbal and written English proficiency required Ability to function independently with minimal supervision within the scope of knowledge and authority of the position. Computer skills required (MS Office Word and Excel). Solid phone/customer service skills. Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, . Ability to handle sensitive and confidential information. Ability to perform complex administrative tasks. Ability to work under pressure in a fast-paced and at times hectic environment. Careful attention to detail. Ability to work both in a team and independently. Ability to demonstrate professionalism.
*We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve.
