National IFM Operations Director

3 weeks ago

Charlotte, United States JLL Full time

JLL supports the Whole You, personally and professionally.


Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves –

The FM Operations Manager is responsible for enabling strategy and integrated service delivery and service line integration for the account. This leader is also responsible for driving innovation, establishing best practices and standards, tracking cost savings, SLAs, KPIs, operational efficiency and managing programs such as business continuity, performance management, property inspections across the account while serving as the liaison between the IFM Lead and Portfolio Management Organization.

What is your day to day?  

Responsible for all aspects of Facilities Management within the portfolio:

Accountable for results of the FM team in the areas of Facility Management practices, including Business Continuity, building level financials, Customer Experience, Facility Condition Inspections used to build Repair & Maintenance budgets, work order management and centrally executing Client initiatives. Support for results for HSSE/EHS (Environmental, Health and Safety) in the areas of Environmental compliance with laws, codes and regulations Support for results of the Engineering group in the areas of JLL’s Operations Compliance Program preventative maintenance programs such as NGM (next generation maintenance), and collaboration with engineering leadership on the account. Integrate service delivery and resources while effectively managing handoffs. Establish the vision and strategy of the team ensuring there is alignment with the client objectives and interests. Anticipate client needs and deliver to outperform on the key performance indicators. Ensure client satisfaction by providing a seamless interface to client; demonstrate leadership, responsiveness, and creativity. Create and manage high performing teams which not only deliver operational excellence but keep employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understand the firm’s strategy and goals and can translate those into the business opportunities. Build successful relationships across the account, including regional and COE, to ensure business requirements are understood and to promote confidence, forward planning and best practices – be a trusted advisor. Collaborate with account-wide team and proactively share and reapply all learnings, successes and best practices. Support and help establish the vision and strategy of the team ensuring there is alignment with the client objectives and interests. Development and management of innovation strategy by identifying improvement opportunities requiring creative solutions to meet client needs. Also, will provide leadership to bring on-account leading practices and/or innovations developed in the firm. Manage FM project and inspection programs such as developing new processes and tools or finding better ways to communicate and track information to drive results. Become a reference for best-in-class service delivery Identify needs and prepare strategic vision to develop and lead programs that create value for the client and ensure programs meet or exceed expectations. Follow-through by providing management and leadership direction for the design, development and implementation of programs. Hire, attract and retain a team of top talent employees; improve team performance through regular coaching and feedback

Desired experience and technical skills

Required

A minimum of 10 years’ experience in commercial real estate and/or Facilities Management Proficient knowledge of Facilities Management, Facilities Engineering, Program & Initiatives Management Demonstrated leadership/management skills and the ability to influence and negotiate Ability to communicate complex ideas in a concise and summarized manner Ability to recognize and diagnose trends and patterns and problem-solving ability Experience in implementing quality assurance and continuous improvement programs. Analytical skills – both financial and planning Public speaking acumen and the ability to engage large groups Ability to develop and maintain trust with internal and client stakeholders Previous experience leading large teams in a fast-paced, agile environment Detail-oriented, organized, flexible, and a desire to tackle new challenges Ability to move people to action, including self, with a sense of urgency Advanced computer skills (MS Office, including Excel, Word, Power Point, and Outlook)

Preferred

Bachelor’s degree or other secondary degree is preferred

Location:

On-site –Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table


Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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