Director of Operations

About the Organization

Healing Hands of Joy, Inc. is a nonprofit organization headquartered in Charlotte, NC. Our mission is to see obstetric fistula eliminated in Ethiopia and to see fistula survivors empowered and successfully reintegrated as self-contributors to their communities and educators in safe delivery.

We are seeking a dynamic and experienced Director to support our organization into its next phase of growth and impact. The Director will be an Integrator responsible for supporting the CEO, CD and US staff in overseeing the organization's day to day operations, including strategic planning, financial management, program development, fundraising, and stakeholder engagement.

Job Summary

The Director for Healing Hands of Joy is a critical leadership role during this time of organizational growth and requires that this individual embody the values of compassion, community, and commitment. Working with the CEO, CD and staff members, the ideal candidate will be energized by people, have deep curiosity, and unwavering integrity. The successful candidate will have a strong commitment to the organizations mission, a track record of successful fundraising, the ability to build strong relationships with donors and partners and lead and manage people and operations.

Act as a pivotal member of HHOJ leadership as our Key Integrator working with the CEO and overseeing US Funds Development and Operations.

Act as a key decision-maker in the CEO's absence.

Work in collaboration with our Ethiopian Country Director in the management of Ethiopian operations

Job Responsibilities

ESSENTIAL DUTIES:

1. Strategic Leadership:

Collaborate with the CEO to develop and implement long-term strategic plans in alignment with the organization's mission and objectives as needed.

Identify new opportunities for growth and innovation to further the organization's impact.

Manage and bring a philanthropic lens to our Strategic Plan as a member of the leadership team.

Foster a positive and inclusive work environment that promotes collaboration, professional growth, and employee satisfaction.

Create and implement professional development programs to enhance staff skills and knowledge.

Provide leadership and guidance to the US staff team including hiring, training, and performance management.

Collaborate with the CEO and Board of Directors to strategically engage them in fundraising efforts and leverage their networks.

2. Financial Management:

Collaborate with CEO to create the Annual Budget

Oversee financial planning, and fiscal management to ensure the organization operates within budgetary guidelines.

Work closely with the account and report to CEO and finance committee of the Board to monitor financial performance and identify areas for improvement.

3. Program Management & Development:

Collaborate with the Country Director in managing the implementation of programs and initiatives that advance the organization's mission and goals.

Evaluate program effectiveness and adjust as necessary to maximize impact.

Support the Ethiopia Country Director in representing Healing Hands of Joy and build strong relationships with key individuals, including government agencies, funders, and partner organizations.

Collaborate with Ethiopian partners to identify and leverage opportunities for collaboration and resource sharing.

3. Fundraising and Development:

Develop and execute comprehensive fundraising strategies to secure funding from individual donors, foundations, and corporate partners.

Cultivate relationships with individual donors, corporate investors, foundations, and other potential funding sources to maintain and expand support for the organization's work.

Create and implement a donor stewardship program to recognize and thank donors for their support.

Oversee the planning, execution and evaluation of fundraising events, campaigns, and initiatives to support the organizations annual operations.

Planning for and management of multi-year gifts to support the organizations strategy.

Maintain relationships with grantors, providing regular updates on program outcomes and impact to ensure retention of current grant partners.

Develop new grantor relationships and increase grant revenue by 35% by researching, prospecting, and submitting grant proposals.

Ensure compliance with funder requirements and deadlines, including tracking deadlines, gathering necessary information, and ensuring timely reporting.

4. Operations & People Management:

Oversee day-to-day operations to ensure efficient and effective functioning of the organization.

Manage staff, volunteers, and contractors, providing leadership, guidance, and support as needed.

Implement new systems for organizational growth and continuous improvement including but not limited to updating our CRM to build our grant management capacity.

Ensure integrated reporting between Ethiopian and US offices.

5. Board Relations and Governance:

Support the CEO in preparing presentations for the Board of Directors to provide regular updates, solicit input, and ensure alignment with organizational goals.

Qualifications

EDUCATION, LICENSES, & CERTIFICATIONS

Bachelors degree in a relevant field or relevant experience (e.g., nonprofit management, healthcare, business administration, communications).

Experience

REQUIRED

Minimum of 5 years of progressive leadership experience in nonprofit management, fundraising and development, preferably in healthcare or social services.

Strong knowledge of fundraising principles, strategies, and best practices.

Relationship builder with a natural curiosity and the ability to build authentic relationships rooted in trust.

Proven track record of successfully securing major gifts and grants.

Excellent communication and interpersonal skills with a desire and ability to engage diverse individuals.

Demonstrated success in annual and capital campaigns, budgeting, and resource allocation.

Compassion for and experience with those who have experienced healthcare challenges.

Knowledge of the International Development global community and resources related to maternal child healthcare is desirable.

KNOWLEDGE, SKILLS & ABILITIES

REQUIRED:

• Understand Healing Hands of Joys organizational mission, program strategies, and our role in the global health and humanitarian response sector.
• Exceptional writing and editing skills, attention to detail to produce quality products.
• Demonstrate knowledge of fundraising and domestic/international relief and development projects/organizations.
• Flexible: Able to adapt easily to change, varied work conditions and requirements, and to diverse individuals and groups.
• Goal Oriented: Self-motivated to achieve personal and team goals.
• Professionally mature: Strong executive thinking skills, takes responsibility for actions and works with high degree of independence.
• Collaborative: Ability to build rapport, trust, and have win-win interactions with internal and external stakeholders.
• Relational: Comfortable interacting with donors in social and recreational situations.
• Focused: Able to handle multiple projects, prioritize, and produce high quality results in a timely manner.

COMPUTER SKILLS:

• Advanced user skills with Microsoft Word, Excel, PowerPoint or similar database.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.