Director of Operational Oversight

3 weeks ago

Charlotte, United States London Stock Exchange Group Full time
The Director of Operational Oversight at FTSE Russell is a key leadership role within the Policy and Governance team reporting to the Global Head of Policy and Governance.

The role has an overarching responsibility for the day-to-day management and strategic direction of the Operational Oversight team. In this role you will be responsible for leading, developing and mentoring the Operational Oversight and Incident Oversight teams with responsibility for oversight of Incidents, Complaints, Operational Resilience and the development of policies and procedures aligned with regulatory requirements within the FTSE Russell business.

As the Director of Operational Oversight, you will manage a group of managers and associates and play a leading role in the improvement of the operational resilience and risk reduction of the index business.

Key responsibilities of the role: Instill a culture of strengthening operational resilience, improving risk management and providing good client experience across the team. Responsible for the Operational Oversight for the index business through the FTSE Russel governance framework. Chair FTSE Russell Operations Committee and respective Service Review Boards Drive adherence to and compliance with LSEG policies. Establish yearly goals and benchmarks for team members, support progress to objectives, fostering employee career and skill development. Work with colleagues across FTSE Russell and Group functions including Internal Audit, Compliance, Legal and Risk to progress incident management and client complaint reduction initiatives. Responsible for reviewing (changes to) operational resilience-, incident- and complaints processes and procedures. Apply client focus to Incident and Complaint trends ensuring enhancements are aligned with the expected FTSE Russell Client Experience. Actively engage with client-facing teams to understand client concerns and complaints. Represent the Policy and Governance team in due diligence meetings as required. Represent the Policy and Governance team in engagement with relevant regulators as required. Lead in the presentation of the incident and clients' complaints analysis to Governance Forums within FTSE Russell. Lead projects, as required, to support FTSE Russell's regulatory compliance. Key Behaviours and skills required to be successful in the role: Experience in the financial industry in general and the index industry in specific is essential. Experience working in a regulated environment. Experience with managing teams. Highly organized, process oriented and results driven mindset. Global role requiring excellent personal and communication skills to influence a wide variety of stakeholders. Experience working in a high-pressured and time-sensitive environment. About LSEG

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

  • Operational Risk Oversight Officer III

    6 days ago

    Charlotte, United States Truist Financial Corporation Full time

    The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need...

  • Operations Data Risk Oversight Officer

    1 week ago

    Charlotte, North Carolina, United States Truist Full time

    The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need...

  • Director, Compliance and Operational Risk Testing-Program Office

    2 weeks ago

    Charlotte, United States United Services Automobile Association - USAA Full time

    What you'll do:Develops, implements and maintains test methodology and governance documentation, inclusive of the test plan development process. Drive adoption and the oversight of adherence to methodology requirements. Oversee test plan development Risk, Director, Compliance, Operation, Program, Office, Business Services

  • Director of Operations

    1 month ago

    Charlotte, United States Premier Home Advisors @ Keller Williams Realty Full time

    Description Are you a dynamic leader with exceptional business skills who loves taking on new challenges? The Director of Operations is an individual who is willing and able to oversee the team's systems and processes. This person relishes the opportunity to build, implement, and manage multiple systems with minimal supervision. The Director of Operations is...

  • Director of Operations

    4 days ago

    Charlotte, United States Premier Home Advisors @ Keller Williams Realty Full time

    Description Are you a dynamic leader with exceptional business skills who loves taking on new challenges? The Director of Operations is an individual who is willing and able to oversee the team's systems and processes. This person relishes the opportunity to build, implement, and manage multiple systems with minimal supervision. The Director of Operations is...

  • Director Of Operations

    2 weeks ago

    Charlotte, United States Premier Home Advisors @ Keller Williams Realty Full time

    Are you a dynamic leader with exceptional business skills who loves taking on new challenges? The Director of Operations is an individual who is willing and able to oversee the team's systems and processes. This person relishes the opportunity to build, implement, and manage multiple systems with minimal supervision.The Director of Operations is deeply...

  • Director Of Operations

    6 days ago

    Charlotte, United States Premier Home Advisors @ Keller Williams Realty Full time

    Are you a dynamic leader with exceptional business skills who loves taking on new challenges? The Director of Operations is an individual who is willing and able to oversee the team's systems and processes. This person relishes the opportunity to build, implement, and manage multiple systems with minimal supervision.The Director of Operations is deeply...

  • Assistant Director, Operations

    7 days ago

    Charlotte, United States Simon Property Group Inc Full time

    Job Location: SouthPark Mall The successful candidate's responsibilities will include, but not be limited to: * Assists with the development of a 5-year capital plan to continue to maintain and enhance the property assets and execute against projected capital plans * Ensures property safety systems are up to code, maintained and inspected * Conducts daily...

  • Assistant/Associate Director of Events

    7 days ago

    Charlotte, United States University of North Carolina Charlotte Full time

    Under the leadership and guidance of the Associate Director of SAC Venue Management, this position serves as the Assistant/ Associate Director of Events with . responsibility for the oversight of the professional event services and facility managem Director, Associate, Assistant, Event, Customer Service, Management

  • Director of Operations 24-25SY

    7 days ago

    Charlotte, United States Movement Schools Full time

    Movement Schools is a rapidly growing network of public charter schools. We exist to love and value students by leading a movement of change in education through academic excellence, character development, and preparation for success in life. We believe in the inherent value and dignity of every child, and build schools where students and staff thrive. Each...

  • Portfolio Oversight Analyst Contractor

    1 week ago

    Charlotte, United States Barings Full time

    At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients. We...

  • Director of Operations

    6 days ago

    Charlotte, United States Valeo Resources Full time

    Valeo Resources has partnered with a mental health/substnace abuse organization that is rapdily expanding. We are currently seeking candidates for a full-time Director of Operations to join the team in Charlotte, NC! In this role, you will be working with the adult population and overseeing the daily operations of multiple facilities. Position: Director of...

  • Director of Operations

    1 week ago

    Charlotte, United States Valeo Resources Full time

    Valeo Resources has partnered with a mental health/substnace abuse organization that is rapdily expanding. We are currently seeking candidates for a full-time Director of Operations to join the team in Charlotte, NC! In this role, you will be working with the adult population and overseeing the daily operations of multiple facilities. Position : Director of...

  • Sr. Director of Operations

    7 days ago

    Charlotte, United States Preferred Floor & Tile CO. Full time

    Description: About PF&TCO: Preferred Floor & Tile CO. (PF&TCO) is the fastest growing flooring company in the world. Headquartered in Charlotte, North Carolina with regional offices in Atlanta, Georgia, and Tampa, Florida. We are looking to continue to expand into more markets. Preferred Floor and Tile offers turnkey flooring solutions, specializing in...

  • Director - Operations

    2 weeks ago

    Charlotte, United States Atrium Health Full time

    Prepares strategic business and financial plans. Performs financial analysis of current and prospective processes and practices. Undertakes capital purchase analysis and prepares project and purchasing proposals. Supports all financial activities of Operations, Director, Operation, Medical Equipment, Financial, Manufacturing, Healthcare

  • Associate, Portfolio Oversight and Management Support

    1 week ago

    Charlotte, United States Barings Corp. Full time

    At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients. We...

  • Director of Operations

    7 days ago

    Charlotte, United States HC-Resource Full time

    HC-Resource is looking for a well established and dynamic Director of Operations. HC-Resource works with some of the most sought-after brands in Hospitality. This began with branded entertainment districts, which set a new standard for design and best-in-class customer experiences. They have multiple concepts under one umbrella and are anchored in NC. They...

  • Director of Operations

    7 days ago

    Charlotte, United States Hc Resource Full time

    HC-Resource is looking for a highly skilled and driven Director of Operations. HC-Resource works with some of the most sought-after brands in Hospitality. This began with branded entertainment districts, which set a new standard for design and best-in-class customer experiences. They have multiple concepts under one umbrella and are anchored in NC. They are...

  • Director of Operations

    7 days ago

    Charlotte, United States LAZ Parking Georgia, LLC Full time

    Job DescriptionJob DescriptionWant to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts! We are...

  • Director of Operations

    1 day ago

    Charlotte, United States Titan Holdings Full time

    Overview Renuity Advanced Floor Coatings and Garage Systems is hiring a Director of Operations in our Charlotte, NC location. Come join a business backed by one of the fastest growing home improvement companies in the United States. We are seeking a positive, results-oriented team player that takes pride in their work! What You'll Do: The...