B2B Premium Specialist

2 months ago

Scottsdale, United States Apple Leisure Group Full time

Job Details

Description

At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a successful B2B Premium Specialis t within ALG Vacations. In this role, you will focus on supporting our Top Travel Agents across multiple brands and will exceed service expectations, resolve complex reservation issues promptly, build confidence and retain customers. You will assist Travel Agents with bookings and modifications they are unable to complete in their booking system and provide an efficient, quality call experience. You will grow market share and increase profitability by developing a one to one relationship with ALG’s highest producing travel agents. You will understand the importance of top accounts for ALG and will provide industry leading support focused on securing brand loyalty. You will be an extension of the business development team and will provide account support and escalated problem resolution for this team.

*Note: This is a Call Center position that will require being scheduled both nights and (1) weekend shift each week*

A successful B2B Premium Specialist will:

​​Provide Service and Escalation support for top accounts through making complex bookings and assisting with modifications to previously booked reservations​. ​​Communicate and uphold policies pertaining to fulfillment of Travel Agent expectations. ​ ​​Focus on service and opportunities to respond to requests, increase vacation value by offering options and upgrades that enhance the customer experience and provide first call resolution ​ ​​Utilize multiple systems and provide education and support to Travel Agents on all booking systems, including VAX PRO. ​ ​​Focus on problem resolution and sales skills with attention to detail and documentation to decrease errors and maintain profitability. ​ ​Resolve technical errors independently. ​Report system and product disruptions to service. ​Act as the voice of the travel agent and provide feedback for process improvements. ​Navigate multiple systems including MS Office, internet, and proprietary systems. ​Quickly and accurately comprehend numbers by adding, subtracting, multiplying and dividing. ​Communicate with others via voice, email and chat clearly and concisely. ​Cross train to multiple brands and provide multi-functional support. ​Provide support to all B2B Premium top accounts and support all B2B functions as needed.

A successful B2B Premium Specialist will have:

High School Diploma BS/BA or equivalent working experience preferred ​​Elevated sales and service skills for top accounts Ability to use O365 (Word, basic excel and Teams) Strong customer service skills and computer proficiency ​​Travel experience a plus along with complex problem resolution. ​ Ability to sit continuously for prolonged periods (more than 1.5 hours consecutive hours in an 8 hour work day). Ability to stand, walk, and use hands to handle or feel objects, tools or controls. Specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

About Apple Leisure Group

As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

Vacations : The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands Resort Brand Management : management of 5-star and 4-star luxury resorts Destination Management Services : Best-in-class destination management services provided by Amstar® DMC and Worldstar® Loyalty Program : Exclusive loyalty program Unlimited Vacation Club® Technology Solutions : Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.

About APPLE VACATIONS

The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being

ALG’s Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.

Benefits at a Glance 

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

Medical, Dental and Vision Insurance Basic Life Insurance Short & Long Term Disability Paid Parental Leave Corporate Wellness Program Travel Discounts & Deals Paid Time Off & Holidays 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

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