Sales Support Specialist

4 months ago

Spring, United States Huntsman Full time

Description

:

Sales Support Specialist

Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions. Huntsman offers unsurpassed opportunities to build a successful future. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service – and the list goes on.

Here, you can make an impact and make a difference. Come join us . 

Huntsman is seeking a Sales Support Specialist supporting the Polyurethanes Division located in The Woodlands, Texas . This position will report to the Commercial Excellence Manager.

Job Scope

This role is expected to provide a strong analytical background with an emphasis on sales enablement functions.

As the Sales Support Specialist you will:

Customer Management: Provide guidance, build trust, and develop relationships with assigned customer accounts. Ensure execution of processes & procedures. Deliver excellent customer support with a key focus on driving value-added service at all levels. Resolve issues related to orders and deliveries to ensure OTIF and other KPI targets are met. Manage the initial collection and ongoing maintenance of customer master data information and facilitate the completion of customer partner creation and as-needed updates within the SAP system. Ad-hoc or regularly scheduled visits with external customers with the goal of building, fostering, and maintaining relationships and improving customer satisfaction. Task and Activities: Facilitate meetings and resolve complex problems. Provide guidance and support for the securing, training, and oversight of applications, software, and hardware necessary for the team to perform its daily job functions. Responsible as well for the ongoing assessment of said tools to ensure fit and to maintain alignment with team and business objectives. Review carrier performance, provide performance feedback, and ensure KPIs are met or exceeded. Pull reports as needed to identify KPIs/metrics. Support the identification of continuous improvement actions. Offer viable solutions to problems and aid in the implementation of suggestions for improvement and other project work. highlight issues that should be addressed by management, and act as a promoter of change that provides support to both the manager & Customer, and service provider. Problem Solve and Analysis: Manages complaints, root cause investigation, and corrective/preventive action implementations to resolve issues/complaints. Review OTIF results and identify areas of improvement. Address areas of concern by recommending process/procedure changes within the team and cross-functional departments. Assist in the development of systems, documentation of procedures, and work instruction processes, with a focus on continuous process improvement. Forecast and Strategy: Utilize relationships with customers, account managers, and commercial team, as well as S&OP managed tools, such as Power BI, to monitor customer forecasts, while communicating with all relevant internal partners when forecast-related intelligence is obtained throughout the month, quarter, and year. Ongoing, planned, and unplanned communication and dialogue with account managers and commercial team to discuss customer-related and/or strategic-related items.

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Key Accountabilities:

Maintain company standards regarding safety and compliance whilst promoting Huntsman’s corporate principles and company values in all areas of your work. Work closely with your customers to ensure service level expectations are met while coordinating with internal stakeholders as needed. Work as part of a regional Customer Experience team, acting as a strategic business partner in close liaison with the commercial organization to align with the supply chain organization. Review key performance indicators important to the customer and facilitate internal improvements to ensure success. Follow up in a proactive and timely manner on all escalations, procedures, documentation, amendments, and certifications. Proactively improve strategic decision-making by providing customer insight and market intelligence. Support the identification of continuous improvement actions that will drive our customer service delivery and internal processes. Build a strong long-term relationship with internal and external customers.

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Required Qualifications:

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

The candidate must have an unrestricted right to work for Huntsman in the United States.

Degree qualification with previous experience (3 years minimum; 5+ years desired) in a Customer Service, Purchasing, or Supply Chain or related role. Extensive knowledge of sales forecasts, pricing, planning, project management, and data analysis. Ability to solve problems and support strategic decision-making. Strategic view and high sense of organization, focused on achieving excellent results. Excellent communication and skills to understand customer and supply chain challenges and deliver solutions. Manage escalated issues in a professional and positive manner. Strong team player with the ability to manage fluctuating workloads and provide support cross-regionally as required as part of the Americas Customer Experience team. Ambitious and driven personality with a desire to grow and develop your career within Huntsman. Experience in SAP or any other ERP system would be an advantage. Experience with Microsoft systems (Outlook, Excel, PowerPoint, Word, etc.) is an asset. Familiarity with Power BI is desired. Manage complaints, root cause investigation, and corrective/preventive action implementations to resolve issues/complaints. Review OTIF results and identify opportunities for improvement. Address areas of concern by recommending process/procedure changes within the team and cross-functional departments. Assist in the development of systems, documentation of procedures, and work instruction processes, with a focus on continuous process improvement.

Competencies for Success:

Achievement Orientation: Completes own actions as agreed. Focuses on value added activities, prioritizing the important. Identifies actions and takes personal responsibility to get things done. Is motivated to deliver above expectations. Customer Focus: Responds promptly and flexibly to both internal and external customers. Driven to meet customers’ requirements. Keeps internal customers informed about progress. Sets and enforces standards for politeness and promptness in dealing with customers. Conveys bad news to customers candidly and without delay. Makes realistic commitments to customers. Always looking for ways to improve customer satisfaction. Decision Making: Explores all realistic options before making a decision. Gathers comprehensive information to support decision-making. Reacts quickly with a sense of urgency. Innovative Thinking: Generates alternatives before settling on a solution and reviews options from different perspectives. Personal Conviction: Accepts accountability and responsibility for own actions. Complies with legal obligations and safety requirements of the role. Self-Development Orientation: Learns from own mistakes. Shares learning from personal experiences (positive and negative). Quickly learns new skills and knowledge. Situational Influencing: Speaks/writes, concisely, and fluently. Influences others based on data or logic. Gives a well-prepared presentation or demonstration. Team Effectiveness: Actively listens and responds to others’ needs and suggestions. Gains the trust and support of others. Promotes a culture that encourages open communication and feedback. Strongly encourages others when difficulties arise. Diagnostic Information Gathering: Identifies specific information needed to clarify a problem. This can involve investigating multiple sources, and even probing for facts. Stress Management: Remains calm under stress and can effectively handle several problems at one time. Maintains a sense of humor under difficult circumstances.

Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.


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Huntsman is aware of a scam involving fraudulent job offers . Huntsman does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview. Please be advised that emails from Huntsman always end in “@huntsman.com” and that any job offer that requires payment or requires you to deposit a check is likely a scam. If you have questions about any open positions at Huntsman, please visit our Careers website at

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