Operations Manager

2 months ago

Syracuse, United States Integrated Power Services Full time

Description



Who We Are:  

IPS opened its doors in 2007 to become the industry's leading service provider, offering single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure. Today, IPS has the industry's largest network of remanufacturing locations, distribution centers, and field service offices across North America and the United Kingdom, serving over 30,000 customer locations across a wide range of end uses, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil and gas, metals, mining, paper, aggregates, cement, hospitals, universities, commercial buildings, and data centers. 


IPS offers excellent career growth opportunities and is expanding its talented workforce to meet rising demand. By joining IPS, you'll learn from industry experts and discover your potential while being part of a team committed to our shared values: Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit. 

Responsibilities and Expectations: 

The Operations Manager is responsible for driving continuous improvement and Customer satisfaction by managing the deployment of the operational framework at IPS. Lead and/or support Continuous Improvement Process Solution (CIPS), including customer satisfaction, quality, safety, productivity and employee relations in an Electric Motor and Generator repair facility. The Operations Manager will be responsible for the management of supervisors, Leads, technicians, equipment, and materials to achieve both daily and long-term production goals. This is a highly visible, high-impact position where a successful candidate will have the opportunity to play a decisive role in the future success and growth of the organization. Responsibilities include:

  • Provide leadership, guidance, and performance management to build a world class team in safety, engineering, quality, customer service, teamwork and entrepreneurial spirit.
  • Achieve financial targets in the service center Annual operating plan (AOP) through management of repair job margin.
  • Ensure proper procedures and standards are in place and to conform to customer requirements, such as inspections, data collection, and delivery of materials, are being met and IPS Standard of Work (SOW) requirements.
  • Develop and monitor monthly priority list to meet customer delivery requirements and monthly financial goals.
  • Assist with developing work plans, operations scheduling, expediting material and time estimates to the work operation.
  • Direct hourly workers to work safely and actively participate in all site-specific safety audits, incident reports, training, Job Hazard Analysis, LOTOs, housekeeping, and inspection activities.
  • Enforce accountability at all levels with consistent record-keeping and training.
  • Maintain overall training plan and required certifications for hourly employees.
  • Plan, direct, and coordinate hourly labor requirements on the shop floor to support the incoming tear downs, inspections, and production repair jobs.
  • Responsible for staffing of hourly workforce, and management of personnel in such areas as time logging, job performance to work plans, and overtime tracking/authorization.
  • Lead the effort to improve key Customer Facing Metrics: (Quality, Time to Quote, Approval to Ship, and Ship to Invoice) as well as Key IPS Metrics: (Safety, Margin Performance vs. Work Plans, Labor Utilization, Direct and Indirect Costs).
  • Be a strategic problem solver with a strong passion to drive growth across our company.

 

Qualifications and Competencies: 

  • Technical background with electrical and/or mechanical products (REQUIRED)
  • Bachelor’s degree in Engineering or Operations with Industrial supervisory experience in a related field.
  • 10 or more years of work experience, including fast-paced supervisory experience in a service and manufacturing environment.
  • Comprehensive knowledge of motor and pump repair services including machining, electrical testing and assembling processes.
  • Experience using an operation system production and materials control systems.
  • Strong understanding of continuous improvement, lean manufacturing concepts, and production schedules. Driving change in operations for efficiency.
  • Proficient in the use of computers and office equipment, MS Office and IPS business systems
  • Excellent verbal and written communication/language skills required to include the ability to provide written and verbal instructions, compile, and present business reports/correspondence, and present information clearly.
  • Interpersonal and supervisory skills, such as emotional competency, coaching, providing feedback, and evaluating performance of subordinates, and the ability to coach and motivate employees.
  • Excellent analytical and reasoning ability for solving problems and good judgment for decision-making.
  • Capable of planning and organizing work and processes; ability to self-direct multiple projects and meet deadlines.
  • 7 or more years of customer service experience in an industrial environment or equivalent education preferred.
  • Excellent interpersonal skills, including the ability to build rapport with current and potential customers.
  • Critical attention to detail
  • Excellent communication skills, both oral and written.
  • Ability to understand, perform and retain various job-related training.

 

Benefits:  

  • Paid Time Off (PTO)
  • 401k Employer Match
  • On-the-job training
  • Tuition Reimbursement Program 
  • Medical, Dental and Vision plans
  • Safety shoe & glasses reimbursement
  • And more

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

 

#LI-JR1

Special Accommodations: If you require assistance or accommodation while seeking employment with IPS, please contact us at careers@ips.us. Please note that this email is to be used for accommodation requests, not general employment inquiries.

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